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Lisa was extremely helpful and resolved my issues instanly, I began the chat very confused and have now ended it feeling so much better about our rewards system! Thanks again Lisa!
You are most welcome! It was so nice chatting with you today and I very much appreciate you taking the time to leave this review 💖
Lisa - Smile Team ✨
Just started using this app and so far so good. I sm looking for a way to bring customers back to my store and create more of a community.
Thank you so much for leaving us a review! We're here to help if you need anything along this journey! You can reach us at help@smile.io :)
Fantastic app - good customer service and it currently does everything we need to keep our customers coming back to us! One thing we'd like: the ability to move customers up to different VIP tiers manually...
But overall - epic
Great App, will help us a lot!
A really great feature to add to your website! My only "con" is the layout of the app... when I go to select a program setting, the selection box doesn't move with the page and the scramble and I have to guess which button belongs to a command "Earning Points" always takes me to your twitter account. Otherwise, great app with a small glitch!
A great app in most ways, but with one big flaw. If you're using Recharge for subscriptions, there is no way to make it so that coupons created by Smile work for both one-off and subscription orders. They can only work for one-off orders (unless you're using an older version of ReCharge installed prior to Nov. 1st, 2020). Unfortunately Smile tells me they have no immediate plans to fix this flaw.
Thank you so much for taking the time to leave us a review, and for sharing this feedback with us! We definitely value our integration with ReCharge, and are working towards integrating with their newer version! We'll be sure to let you know when this becomes available. Thank you so much for your patience!
Great app
www.unlimitedoutdoorproducts.com
I've loved using Smile so far. It's easy to install and use. I love the amazing support they offer like tips on their blog. I've also received speedy help from the Team since I installed. Maggie was a gem to work with.
We're so glad to hear that Maggie was able to help out! Thank you so much for your review! :) Please let us know if there's anything else that we can help with!
Easy to use, so far so good !
I was able to modify the wording, chose my colours, and am looking forward to using it to retain customers and get the next level of service.
My customers already are repeat customers so it will be a great way to reward them. Thank you !
www.cydneymarwellness.com
Love the app and what it stands for. We want to reward our customers and this is a great way to do it. Using the free version, there are two things that are keeping this from being a 5 star app in our use with it.
We would love to reward our customers for leaving a review and that is unavailable to us at the moment. Second, during testing of the "Follow on [enter social media site here]", even if the user does not follow the page, the points are still awarded upon clicking on the button. Is there a way to audit and check against this? We want to make sure that we are rewarding for the outcomes we want to see for growth.
Otherwise, great work! Look forward to hearing back soon.
Thank you so much for your review! We've sent you over an email with instructions on setting up rewards for customer reviews, and some more info on the social media points! :)