Smile: Loyalty & Rewards
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I had contacted Smile support months ago, and I was disappointed that the Redeem Points functionality was not available in our checkout. They said they would provide my feedback to the development team. I just received an email out of the blue (from a person, which is even better) that the feature is now functional, and it's already active in our checkout. That is great customer support!
Thank you so much for providing us with your feedback and for this 5-star review! We really appreciate it. 💖
Shelby - Smile Team ✨
I am very satisfied to every features I experienced with Smile. The team also has a great customer relationship management that very helpful to find the best solution for every case we found.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
Yours in Loyalty,
✨ The Smile Support Team ✨
Very responsive and helpful! I have recently re-vamped my plan and they were very helpful in navigating best practices for best results :)
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Amazing loyalty program. We switched because of rampant code leaks and saw immediate savings due to fewer discounts. I recommend this app (if you have the budget).
Update: The customer service is very good.
Thank you so much for taking the time to leave this rating! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Lynn P from the Billing/Technical support team was exceptional. Great service and prompt replies. She is so awesome and really deserves a raise. Pay her more
Thanks for leaving a review! We agree that Lynn is indeed awesome 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Lynn was very helpful! I had accidentally deleted my discount codes - she was able to provide me a CSV that I can use to recreate them.
Thank you so much for taking the time to leave a review! We really appreciate it 💖
Lynn ✨
I had a question about my plan and Joana was very helpful and explained in detail my answer. I appreciate her quick response and friendliness. Thank you for a great app that my customers love
Thank you for taking the time to leave a review and for all of the kind words! We're happy to hear that you and your customers are enjoying Smile.io 💖
Shelby - Smile Team ✨
Support team is helpful and responsive! They reply promptly on our issues/requests and always strives to provide a solution that helps our business :)
Definitely the top loyalty program apps in the market.
Special thanks to Lynn for helping on our billing/account related requests, as well as Hannah, Andrea and team for providing the necessary data requests.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions. We're always here when you need us!
Smile Team ✨
ALWAYS HELPFUL! Receptive of new ideas, and provide excellent advise
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you!
Lisa - Smile Team✨
I recently had an excellent experience with Joanna from the Smile.io help desk. She was extremely helpful in addressing my queries and provided prompt responses that made the entire process seamless.
Joanna's expertise and quick replies ensured that I received the assistance I needed without any delays.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨