Arvostelut (6 107)

Kokonaisarvio
4,9
Lukumäärä luokitustasoa kohden
  • 88 % arvioista on 5 tähteä
  • 8 % arvioista on 4 tähteä
  • 2 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 1 % arvioista on 1 tähteä
11. huhtikuu 2024

Great service today when I was having an issue. It was resolved quickly.

Distinctively Hers
Yhdysvallat
Noin 3 vuotta sovelluksen käyttöä
Smile.io vastasi 13. huhtikuu 2024

Thank you so much for sharing, we are happy that we were able to help! 💖

5. huhtikuu 2024

Lisa was very helpful. We solved our issue and are happy to keep using the smile program

LOSHEN & CREM
Kanada
Melkein 4 vuotta sovelluksen käyttöä
Smile.io vastasi 8. huhtikuu 2024

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

14. helmikuu 2024

We have been using Smile for a couple of years now and it has been working well for us.
Support has always been responsive and helpful when we have had questions or issues.
I would like to see the option for retailers to be able to create their own ways to earn. Such as giving double points on certain products. Or giving extra points for selecting Click + Collect on their order for example.
We have tiers for our customers and would love to see this push across to shopify so we don't have to manually tag our customers which can be time consuming.
Would also love to see the option for better bespoke design with the templates so it is more on brand/inline with our own look.

Overall, it does work well.

Obus Online
Australia
Yli 3 vuotta sovelluksen käyttöä
Smile.io vastasi 18. helmikuu 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

We'll be sure to send this over as feedback to our product team for you! We'll let you know if this becomes available :)

Smile Team ✨

4. huhtikuu 2024

We at Love Light Minnesota have thoroughly enjoyed the added features we have received in our store through Smile. We have already had customers enquire about the rewards. We appreciate you Smile!

Love Light Minnesota
Yhdysvallat
3 kuukautta sovelluksen käyttöä
Smile.io vastasi 6. huhtikuu 2024

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏

Jade & ✨ The Smile Support Team ✨

5. huhtikuu 2024

Brandon and Joana have been a really big help over the last few days with all of our questions, and we've made so much progress and improvement to our store thanks to their assistance. They have been incredibly thorough and I'd like to thank them personally for helping me understand the app and how we can make it work the most effectively within our network.

The team on the support chat as a whole have all been very helpful from the first day we installed smile. And the app itself is versatile, easy to use, customisable, and has lots of cool features! Would definitely recommend :)

Shuperb
Yhdistynyt kuningaskunta
23 päivää sovelluksen käyttöä
Smile.io vastasi 6. huhtikuu 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ The Smile Support Team ✨

11. kesäkuu 2024

At Smile, the customer support has been incredibly friendly and supportive while we set up and manage our loyalty and referral program.

Love Cherish
Irlanti
3 kuukautta sovelluksen käyttöä
Smile.io vastasi 12. kesäkuu 2024

Thank you for your lovely review! I'm looking forward to watching your loyalty program thrive :) - Hannah

9. maaliskuu 2024

Working with Lynn was an absolute pleasure. Top notch customer service. Super attentive and easy to communicate with.
The app is great but the customer service takes it to another level.

Sparq
Yhdysvallat
Noin 5 vuotta sovelluksen käyttöä
Smile.io vastasi 11. maaliskuu 2024

We are so glad you think the app is great and Lynn was able to assist you here! We think she's pretty awesome too :)

10. kesäkuu 2024

Amazing support rendered by the team -- shoutout to Lynn and Ezra for the consistent follow ups and resolving an issue that I was facing!

GINLEE Studio
Singapore
Yli 4 vuotta sovelluksen käyttöä
Smile.io vastasi 12. kesäkuu 2024

Thank you for your review. We are so glad you got some great support from Lynn and Ezra (we think they're great too!)

28. maaliskuu 2024

I contacted Smile as we had a few questions regarding paid plans and Joana was fantastic! Every response was detailed and amazing, we will be continuing with Smile.io.

Fantastic service and thank you so much, Joana :)

Pleasure speaking with you and resolving our issue.

L'SAUVE®
Yhdistynyt kuningaskunta
Vuosi sovelluksen käyttöä
Smile.io vastasi 1. huhtikuu 2024

Thanks so much for taking the time to leave us this review! We're so glad to hear that you found Joana to be as incredible as we know her to be

Don't hesitate to reach out if you have any questions! 💖

- Smile Team ✨

19. maaliskuu 2024

Excellent customer service from Jade with updating our rewards program to ensure we can continue to bring this service to our customers. Happy to be a loyal user of Smile!

Charlie and Fox
Australia
Yli 2 vuotta sovelluksen käyttöä
Smile.io vastasi 21. maaliskuu 2024

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Yours in Loyalty,

✨ Jade & The Smile Support Team ✨