Smile: Loyalty & Rewards , 5 981 arvostelua

Have been using this app for a while now, and it's mostly great. There are a couple of features in the higher tier program I wish the lower budget versions had, because I just don't do the business volume to justify paying more to be able to segment my really good customers or be able to expire points, which i think would be a good incentive to get people shopping.

Have only had to contact support a couple of times and they've been great and extremely responsive.

Straight forward user interface and responsive, friendly customer service

Super helpful customer service team.
App could do with better built-in analytics.

Great app, great communication & customer support. Only a bit pricey for us at the moment, hopefully in the near future..!

I don't have a lot of experience with the app yet so I am hesitant to rate it. But my experience reaching out to customer service to get help with early set up of the app was excellent and I would definitely recommend the app based on that alone - it can be so hard to get prompt and helpful customer service from a real human!

Good program, altough a little bit expensive. Let's see if it's wort it. Lisa from the Customer Servic was of great help.

Just started using the app and figuring it out. I only give 4 stars at this time as being a start up business I would love to have just a few simple features available without cost. But I do understand.
Had a simple question for a customer and their sign up and log in for my Rewards program, so reached out via chat to Smile Team and Jade was right on point to help support the issue.
Looking forward to good success!

quick reply to my concerns, happy with the service.

I might have to uninstall this app. It's difficult to integrate, and customer support have refused to offer the support I need (even on the $199 per month plan) to get up and running. If they can manage to help me get set up, I'll be happy to change my review and rating.

Update: They did a great job getting me up and running after I left this review and after customer service told me I couldn't get support via screen share. The person who did meet me on screen share was very kind and helpful. She said that the person who chatted with me was misinformed.

Software works well but wasn't happy when they went from FREE to $200 a month. The team was avid about working with me to discount my particular account after having a free version for so long. I'm thankful for the dedicated customer service and adjustments. I'm looking forward to see how it functions with new features.