Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Recensioni (6.501)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 88% delle recensioni ha 5 stelle
  • Il 8% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 1% delle recensioni ha 1 stelle
Data modifica: 22 febbraio 2024

Today Joana helped me figure out why a customer was having trouble using their rewards (user error) quickly and with kindness. Appreciate the speedy response!

Folia Collective
Stati Uniti
Quasi 3 anni di utilizzo dell’app
Smile.io ha risposto 22 aprile 2022

Hi Danae, thank you for taking the time to leave such an insightful review! We appreciate your feedback on notifying and educating customers and will look at ways to do better in the future. Also you are correct, Instagram doesn't allow deep links in their bios. We hope they change this, but I sent you a message on how you can still add a link to sign up in Instagram, and tips & tricks to educate customers on your program! 💛 Nicole

Data modifica: 3 aprile 2019

Updating my review - this app is very expensive, but they have solid features and helpful support. I picked their brain very annoyingly and they were good. The UI/UX of the interface for both the customer and store owner is solid.
I can't say whether this increases repeat business/drives new business. But they've done a good job creating what they set out to create. I haven't used this long enough to attest to its effectiveness. Although from a price perspective if I have a few thousand customers my pricing is going to be around $400 - $500 per month if not more. That's a lot. Will i be able to get more than $6k per year in new revenue from this app? Would love to see a lower price point.

Baritastic Store
Stati Uniti
Quasi 3 anni di utilizzo dell’app
Smile.io ha risposto 8 aprile 2019

Thanks so much for sharing this! Feedback really helps ensure that we can provide the best experience possible for all of our merchants. We'll take this into consideration for sure! :)

Data modifica: 12 febbraio 2017

So far so good....easy to set up the basic plan. I will give another review once the shop is up and running. I am on the fence with 4 or 5 stars because of the branding logo on the rewards program....I think they should offer lower tier option for a few bucks that would get rid of their branding on the system....

Howilivelife
Stati Uniti
Quasi 3 anni di utilizzo dell’app
Data modifica: 5 novembre 2016

Why was an 5 star review auto generated saying -easy to set up,looking forward to using it? I would give it 5 stars if I did not have upload all those coupon codes. App is new to me, but with the exception of manually uploading all the coupons, seems like a great app.

Bead Girlz Boutique
Stati Uniti
Quasi 3 anni di utilizzo dell’app
3 febbraio 2017

Like the app so far. Very user friendly. I like the free plan start up option in conjunction with Shopify. I would give it 5 starts but my only real issue is the pricing for the basic plan. I feel $59 for the basic plan is just too much. Most basic plans I researched run about $20-$30. Depending on how much sales traffic this app helps generate when I no longer qualify for the free plan will determine if Spending $59 a month will be worth it...

Next Stop Kids Shop
Stati Uniti
Quasi 3 anni di utilizzo dell’app
28 luglio 2022

The smile app isn't the most robust, but it's great for the price point. The biggest hang-ups are the lack of customization, but their customer service is quick, helpful, and insightful. Josh has been fantastic at helping when needed.

Levels
Stati Uniti
Quasi 3 anni di utilizzo dell’app
Smile.io ha risposto 28 luglio 2022

Thank you so much for your review! We appreciate your candid feedback and I will be reaching out directly to assist in helping you best maximize our customization features. 🙏 It was great chatting today, talk again soon! 😀

Cheers,
Joshua - Smile Team 🧙‍♂️

Data modifica: 4 gennaio 2023

Too expensive for small businesses.
If the price could be lowered. I am willing to pay for more features.

RELX UK
Regno Unito
Quasi 3 anni di utilizzo dell’app
Smile.io ha risposto 31 dicembre 2020

Thank you for the feedback! Someone from our team has sent an email your way to provide additional information. 🙂

15 maggio 2017

Great application, easy to use, very sleek aesthetic. However, it is very pricey, and the free version doesn't include many features that are essential to the application. Overall, quality loyalty program with easy management and very little upkeep required. 8/10.

Sage Ecommerce
Stati Uniti
Quasi 3 anni di utilizzo dell’app
10 agosto 2016

Helpful - you can see who's interested in your products (because they create loyalty accounts) even if they haven't checked out/purchased yet.

Dolled Up Ca
Canada
Quasi 3 anni di utilizzo dell’app
19 novembre 2020

We have just signed up for the Growth plan and have used the Smile Live Chat feature a few times with help when onboarding and asking questions. Brady has been extremely helpful in answering our queries. The main reason this wasn't a 5* is because the app is missing out on some simple features that would benefit us such as a fraud analysis on whether customers are liking and unliking/following and unfollowing to gain additional points. Besides that, it's been very straightforward and we're excited to see what Smile brings us as a business!

Kick Game
Regno Unito
Quasi 3 anni di utilizzo dell’app
Smile.io ha risposto 20 novembre 2020

Thank you so much for your review and your candid feedback! This is super helpful 💖 Glad to hear that Brady was able to help!