Smile: Loyalty & Rewards
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****UPDATED REVIEW**** Smile reached out and their response was so kind and adaptable! They worked with me to find a solution and I really appreciated the level of personalized customer service they provided. They actually read my review and approached me with a potential solution to my problem. Also, I'm shocked that they approached me with a solution to my problem within less than 24 hours of my review!
We have been using the free version of Smile for our online store for years. I'm super disappointed about the changes to paid for 200 orders. Our in store customers, do not use Smile since it's primarily tourists and we don't have time to deal with customer data when we have long lines.
With the current change, I would now need to pay over $200 a month. Our online orders are typically range between 30-100, while we have 2000-5000 a month in store where I don't use a rewards program. I'm now forced to find a different program that's more affordable because I can't imagine paying $1200+ a year for how little we actually use this program.
Thanks for reaching out and leaving us feedback. We've reached out to you personally via email to work together on a solution.
The app is great and does generate sales, but needs some work to understand how best to implement for your particular needs. One area they are lacking is that all rewards come as discount codes which are not always easy to use for novice customers and cause considerable confusion when they try to combine a Smile reward discount and another discount code on the same transaction which never works in Shopify. So Smile, can you please do what other loyalty providers do and give us the option of creating gift cards instead?
Thanks so much for your feedback and taking the time to leave a review! It was great assisting you today -Jade <3
We've been using this app on our Shopify store for well over a year. Works great, and does what it says. No issues.
Thank you for the five-star review! :) We're happy to hear you're loving Smile!
Great app. Very user friendly and easy to set up.
Thanks A lot ! Very Good And Easy To Use .
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We asked about a feature over a year ago. Lisa reached out to advise this feature was added to the Smile platform before it was even announced. Great customer service!
Thank you so much for the kind words and for taking the time to leave this review! We really appreciate it 💖 And we are so glad that you've had a good support experience with Ezra — we think he's pretty great, too! 😊
Please do not hesitate to reach out again if you have more questions. Cheers!
Smile Team✨
Smile provides pretty much standard features in the market and their customer service is beyond five stars!
Thank you for taking the time to leave a review! We are glad that you are loving our customer service :) <3
works as described. Simple and easy to use
Very easy to use and has seamless integration with our review app and store. Awesome customer support!
Thanks so much for the kind words about our team and app 🤩
We aim to make things as intuitive as possible, and our all-star support team is here for anything else you may need assistance with!
Great service. Many thanks to Karen for her help and advice!
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team