Smile: Loyalty & Rewards
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Smile is working well for us so far, and a big part of my rating because their support team is very responsive. If one team member isn't online then another will tag in to fill in the gaps, which is much appreciated!
Thanks Smile team for your work!
Thanks so much for taking the time to leave this kind review 😊
Smile Team ✨
Nice app. It helped us to grow our business by rewwarding our customers. Many thanks,
The app is pretty fine, easy enough to use and customize. We really liked it for a while.
HOWEVER, we realized that when our customers click the button to earn points for certain tasks (ie follow us on insta, or like our fb page) smile IMMEDIATELY rewards the reward points, upon clicking the button.
I was testing it out and got a reward point email from them before the new browser with our instagram was even done loading.
I reached out to support and they explained due to certain laws there is no way for them to verify if users actually follow through with the actions, but they believe that most people do.
Alright, thats totally fine, but can you please implement a delay in sending the email/ awarding the points? like a 5 or 10m delay in that email being sent would give the individual a moment to actually go ahead and follow through, and they are WAY more likely to do it that way.
Update: I was able to deactivate the auto email, while this is better than nothing, it would be great if they could introduce a delay option!
Thanks for taking the time to leave us a review. We are always looking for ways to improve Smile for merchants, and your feedback helps us do that.
You are correct that we aren't able to verify the social actions before awarding points since Facebook, Twitter, and Instagram don't allow 3rd party apps like Smile to track user data. We understand that this isn't ideal and hope that these sites will allow us to track in the future.
While it isn't possible to delay the points earning at the moment, we did add it as a feature request for our product team to look into. Our Product Team takes merchant requests seriously, and hopefully this is something we can come up with a better solution for.
We reached out to you personally to see how else we can improve your experience with Smile. Let us know if you have any other questions or concerns. We are here to help!
This app has been a great addition to our website as a loyalty program for our customers. The customer service is super fast and extremely helpful! I would highly recommend.
We're glad our team was able to help you so thoroughly! We'll let them know you appreciated their time 💕
This app is easy to set up. I can't wait for my customers to start earning points. I love how everything is easy and less work for the business owner to do.
Thank you for the review! We've worked really hard to make Smile as easy to use as possible. We appreciate the 5-star rating! 😄
Super easy to set up, can't wait to see it in action. Would like a better way to preview what the upgrade options actually look like to help evaluate the upsell.
Amazing app. Great options for start-up online stores and user-friendly. I tried other loyalty apps, and by far, Sweet Tooth is my favorite.
We did a ton of research before choosing an app to enable a rewards/loyalty program, and I can confidently say 2+ years in that we chose the right one! Smile offers a great mix of value and features, and the team is always super responsive and helpful - going above and beyond to help you build your brand. The UI/design is unmatched by any other app at this price point (especially "out of the box") which is really important when establishing trust and strengthening brand recognition. I would definitely recommend trying them out (especially if you have a small team)!
Thanks for sharing your kind words! We're so happy that you chose us, and are seeing value already! 🥰
AMAZING APP. All apps should be like this one. If I could give them 100000 stars I would
This app is the best. I love it. It's easy to use and my customers love the rewards. Excellent app! I would like to suggest the option of allowing us to email users a rewards email that reminds them of the rewards they have accumulated.