Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Recensioni (6.502)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 88% delle recensioni ha 5 stelle
  • Il 8% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 1% delle recensioni ha 1 stelle
Data modifica: 21 febbraio 2017

Setup was fairly straight forward and easy, but I'd give it 4/5 stars since the free version is extremely limited in terms of its looks / style and mediocre way of wording some of its embedded messages to customers "like Spent Points" rather than "Redeemed Points" for example - silly things like this that you can't change the wording of!

Also, I hate how many of these apps really force you to review them literally within minutes of installing stuff - it's like they don't give you 20-30 days to really get the feel of how it works to give a thorough and honest review. Hence another reason for just 4/5 - hasty asking of reviews.

Powersnowdesigns
Stati Uniti
Oltre un anno di utilizzo dell’app
29 settembre 2016

Loved the youtube video - made it really easy to understand and the colour scheme is so attractive i picked Sweet Tooth over Swell eventhough Swell had a Mailchimp integration (shows you what a visual person I am). So far so good, installation seems pretty easy - hope its just as easy for my customers to use!

Shopjom
Singapore
Oltre un anno di utilizzo dell’app
26 aprile 2022

I've only just downloaded the app and started testing it out on the Free plan. Had a question almost right away and the customer service was fab - helpful and informative.
I do think that the difference between the free plan and the first paid plan is a huge jump. Shame there's not one in-between, as I'd love to integrate other programmes, but don't want to pay that amount just yet as I've yet to see how well it works!

Lucky Cloud Skincare
Regno Unito
Oltre un anno di utilizzo dell’app
Smile.io ha risposto 26 aprile 2022

Hey, thank you for your review we really appreciate your feedback, we will take your thoughts about pricing onboard and look to improve in the future.

22 luglio 2016

It offers a good quality app for a free user too! :)

Thinkdes
Australia
Oltre un anno di utilizzo dell’app
11 novembre 2020

I use this app to reward my repeat customers. Face to face interactions being restricted at this time. It was a way to reach out and say thanks.

Boots By Bohemond
Stati Uniti
Oltre un anno di utilizzo dell’app
Smile.io ha risposto 12 novembre 2020

It's great that you are staying in touch with your customers by rewarding them! Thank you for the kind words. Take care and stay safe! 💓

28 luglio 2016

Sweet Tooth gave me the opportunity to say "Thank You" to my customers in a different way. With a loyalty program, I created an easy to manage CRM program that will add sales to my company.

Kent Ave
Stati Uniti
Oltre un anno di utilizzo dell’app
22 ottobre 2016

Very good app, would prefer if there were more options than just having the tab, as i think this makes my site look a bit spammy. but maybe this is just as im using the free plan

Thriftette
Regno Unito
Oltre un anno di utilizzo dell’app
Data modifica: 12 settembre 2018

Smile.io has been great. Easy to setup again. We had changed to a different rewards system but changed back as we prefer the additional visibilty of this program. When we had an issue with customizing our notification, support was quick to help, so big shoutout to Roel.
A few things that we would love to see added are the ability to award customers points when they have spent a certain amount or have made a certain number of orders. Also awarding customers for Instagram tags and Pinterest follows and pins from the site and being able to customize the fonts in the launcher so it matches our brand better.
Also a big issue to fix in the referral program. There needs to be a way to stop customers from referring themselves on a different email address.

Siren & Muse
Australia
Oltre un anno di utilizzo dell’app
22 maggio 2022

Although we have only just begun trying out Smile.io, I felt compelled to comment on how exceptional the customer support is.
Any issues or questions I had were quickly dealt with — above and beyond. Although we haven't gone live with the loyalty programme yet, I can see that there are already a few certain things I would like to be added such as the ability to be able to send emails from our own email address rather than Smile.io's email address, and to remove the Smile branding from email footers.

Frookies
Emirati Arabi Uniti
Oltre un anno di utilizzo dell’app
Smile.io ha risposto 23 maggio 2022

Thank you so much for taking the time to leave a review. We are so glad our team was able to provide the support that you needed :) We also appreciate your thoughtful feedback. These are great ideas that we will pass along to our Product Team.

10 agosto 2016

Nice App! Easy installation. Excited to see how this works on my store.

Signature Blends Hair
Stati Uniti
Oltre un anno di utilizzo dell’app