Smile: Loyalty & Rewards
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Great customer service and great articles to help with set up! Lisa was super fab and very friendly and easy to chat with!
Thank you so much for taking the time to leave this kind review! It was a pleasure helping you today — please don't hesitate to reach out if you need anything else 😊💕
Lisa - Smile Team ✨
Customer service is absolutely the worst! They told us to upgrade to 200$ plan to get the features we wanted, then after the upgrade, it turned out the features were only available on the 600$ plan, tried to downgrade literary 3 days later, been back and foward with customer service to get a refund for almost 2 weeks now, they still didn't refund!!! It is not the first time they are being super shady with billing!!!
We appreciate you taking the time to write in and leave feedback. I sent you a private message so that we can get this all sorted out for you ASAP.
I also took a look over your account and can see that you were automatically credited the difference between the plan you were on before and the plan you downgraded to. This credit will be applied to future invoices of your new plan automatically. I also sent a message to our Billing department so that they can see about getting you a refund instead of a credit if that is your preferred method.
As for the features, I reached out with further clarification on the features and plans, and a little gift on us, for any confusion.
Please let us know if there is anything else we can do. Don't hesitate to reach out if you need anything else.
💛 The Smile Team
Awesome rewards platform, free plan let's you do a lot things, rewards, referral, and even add deep links that triggers the pop up which you can add in your navigation
Thanks so much for the 5-star review 🌟So glad to hear how simple and straightforward Smile has been for you!
So far so good. Love the reward system and this made is so easy to apply to my store. I'm learning around the app and can't wait to see the rewards coming in
My customers get excited about sweet tooth! They love racking up and points. The set up was easy and it has helped my business grow and now they have included social media likes in the free version. It just keeps getting better!!!
Seems to be great so far! Excited to hear feedback from our customers regarding our new rewards program!
We have been with Smile.io since we joined the shopify platform in February of 2017. It's been a great platform to work on and when an issue does come up (which is not very often), they have a great and knowledgeable team to help you out. Customer service is superb from top to bottom, Thanks Maggie! We recommend using Smile.io.
Just launched Smile for our Shopify store. After reading the reviews, quite keen on exploring the app. We had a few questions before we got started on the plan & it was very patiently handled by Jade. He took the time to carefully evaluate & incorporate all of our questions.
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Love this app!! Easy to use for me and my shoppers. Wish it had mobile capabilities for when I'm on the go, but the support and service far outweigh any cons. Need help? Ask for Stuart! Kind, patient and ever helpful. Keep up the good work, Sweet Tooth!
Great customer service! My issues are resolved quickly any time I reach out for assistance. Much appreciated :)
Thank you so much for the review! We're happy to hear we're always able to quickly resolve your questions 😄