Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Recensioni (6.612)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 88% delle recensioni ha 5 stelle
  • Il 8% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 1% delle recensioni ha 1 stelle
12 novembre 2024

Customer service has been great! The few times we've had questions, Lisa has come to our aid within just a few hours, not only with answers, but also with screen-shots, and even embedded video/GIF that make it very easy to understand! Explanations have been simple and complete, making sure that we fully understand the solution. Thanks for the great customer service! :)

Radiant Research
Stati Uniti
3 mesi di utilizzo dell’app
20 febbraio 2025

Lisa was very helpful and effecient. Many thanks

Kedar Health
Ghana
Oltre un anno di utilizzo dell’app
5 dicembre 2024

Easy to use, with helpful customer service

Grocery Owl
Singapore
Circa 4 anni di utilizzo dell’app
Smile.io ha risposto 8 dicembre 2024

Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)

19 novembre 2024

The app is pretty good, but twice a year I look at other review apps to see if i can reduce my monthly costs. Its nearly the same as Klaviyo email system but does not have the same functionality. We have had the app for ages and there doesnt seem to be any more obvious innovation. But hey the devil ya know..... The support team is awesome, responsive, i guess thats what i am paying for?

BodyFX
Nuova Zelanda
7 giorni di utilizzo dell’app
Smile.io ha risposto 21 novembre 2024

Thank you for your review! Someone has reached out to learn more about how we can give you the most value while you're using Smile :)

18 novembre 2024

Great app and quick support.
I think it is missing analytics about the emails being sent to customers.

SabersPro
Stati Uniti
Circa un mese di utilizzo dell’app
Smile.io ha risposto 21 novembre 2024

Thank you for your review. A member of our team has reached out to address the points you mentioned here - we look forward to chatting with you!

16 novembre 2024

Jade was a great help to me. Super-fast response as well.

i am boho
Sudafrica
Quasi 2 anni di utilizzo dell’app
23 gennaio 2025

Je recommande vraiment cette application pour commencer votre programme de fidélité sur Shopify. Petit bémol pour notre prochaine migration avec Brevo, pas prise en compte (seul Mailchimp) dommage.

Parfumerie du Soleil d'Or
Francia
Circa un mese di utilizzo dell’app
Smile.io ha risposto 27 gennaio 2025

Merci d'avoir pris le temps de laisser cet avis et pour votre retour ! Un membre de notre équipe d'assistance a contacté pour voir si nous pouvons répondre à votre demande.

17 ottobre 2024

Our store no longer needed this functionality, but the customer service was prompt and helpful

Belly Bandit
Stati Uniti
Quasi 4 anni di utilizzo dell’app
3 ottobre 2024

Helpful & prompt customer service. The app is working well for us at the moment (we are on the free plan), but there is a small issue with guest nudge referrals not working. Apparently this is to do with the new Shopify checkout and Smile are working on a fix to this.

Enigma Component Shop Ltd.
Regno Unito
12 mesi di utilizzo dell’app
9 settembre 2024

Great app with good customer service, very reactive and always trying to find a solution. I would give 5 stars, but we still do miss translations functionalities, right now a lot them are only available in English, and we would love to extend them to other stores with its full potential (using points in checkout, on product page, customer page...)

Melvin & Hamilton
Francia
6 mesi di utilizzo dell’app
Smile.io ha risposto 11 settembre 2024

Thank you for your review and feedback - this is something we will definitely look into and keep you updated with.

We are very glad to hear that our customer support were helpful in trying to find a solution for you!