Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Recensioni (6.630)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 88% delle recensioni ha 5 stelle
  • Il 8% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 1% delle recensioni ha 1 stelle
28 gennaio 2025

I first got the app and thought, "this is good." Because it was. BUT, stop taking my money bro. It makes it hard enough running a business with only so little cash. I can't burn It on a loyalty program. I would appreciate either lowering your costs or giving more benefits to people. But all in all not bad.

Lil Push
Stati Uniti
11 giorni di utilizzo dell’app
Smile.io ha risposto 30 gennaio 2025

Thank you for your review and feedback. A member of our support team members has reached out via email to address this with you.

17 ottobre 2024

Our store no longer needed this functionality, but the customer service was prompt and helpful

Belly Bandit
Stati Uniti
Quasi 4 anni di utilizzo dell’app
5 novembre 2024

If I was just reviewing the customer service and troubleshooting/help I just received from Shelby then it would be 10* (seriously, I can't express how grateful I am for her help because without it I would have given up and just taken the hit and removed Smile.io completely rather than deal with the tech issue!), however it seems like I'm reviewing the whole app and my experience so far is that if you're not amazingly tech-savvy (I'm reasonably adept) then it takes a while to get your head around the intricacies. Overall, fantastic support and I have very little to complain about considering that I'm currently using the free plan which gives a great 'basic' offering plus unfaultable customer service. I'm looking forward to understanding Smile.io more and hopefully it won't be long until we're able to upgrade to the better paid plans.

(Thank you again, Shelby. You're a star!)

MALA Home Fragrance
Regno Unito
6 mesi di utilizzo dell’app
12 novembre 2024

Customer service has been great! The few times we've had questions, Lisa has come to our aid within just a few hours, not only with answers, but also with screen-shots, and even embedded video/GIF that make it very easy to understand! Explanations have been simple and complete, making sure that we fully understand the solution. Thanks for the great customer service! :)

Radiant Research
Stati Uniti
3 mesi di utilizzo dell’app
18 novembre 2024

Great app and quick support.
I think it is missing analytics about the emails being sent to customers.

SabersPro
Stati Uniti
Circa un mese di utilizzo dell’app
Smile.io ha risposto 21 novembre 2024

Thank you for your review. A member of our team has reached out to address the points you mentioned here - we look forward to chatting with you!

19 novembre 2024

The app is pretty good, but twice a year I look at other review apps to see if i can reduce my monthly costs. Its nearly the same as Klaviyo email system but does not have the same functionality. We have had the app for ages and there doesnt seem to be any more obvious innovation. But hey the devil ya know..... The support team is awesome, responsive, i guess thats what i am paying for?

BodyFX
Nuova Zelanda
7 giorni di utilizzo dell’app
Smile.io ha risposto 21 novembre 2024

Thank you for your review! Someone has reached out to learn more about how we can give you the most value while you're using Smile :)

27 novembre 2024

good

yoyosquishy
Stati Uniti
2 giorni di utilizzo dell’app
Smile.io ha risposto 29 novembre 2024

Thank you for your review - we appreciate it!

3 ottobre 2024

Helpful & prompt customer service. The app is working well for us at the moment (we are on the free plan), but there is a small issue with guest nudge referrals not working. Apparently this is to do with the new Shopify checkout and Smile are working on a fix to this.

Enigma Component Shop Ltd.
Regno Unito
12 mesi di utilizzo dell’app
29 ottobre 2024

App assez facile à paramétrer. Service support réactif et qui m'a bien aidée. Juste dommage que certaines fonctionnalités basiques soient réservées au plan le plus cher.

Fouilhoux
Francia
8 giorni di utilizzo dell’app
26 settembre 2024

Solo falta rapidez en la respuesta

Otakuya
Spagna
5 mesi di utilizzo dell’app