Smile: Loyalty Rewards Program

The customer service of the Smile.io team is such a gold standard! They have really went above and beyond to accommodate my account to really fix all my needs. Their follow up has really shown how much they care that their customers are able to use their software effectively and I would highly recommend this app! Shout out to Karen, Jade and Joana for showing how much they care.

Customers love the rewards program and Smile has been a great app. Also the customer service service has been great and very helpful. Would highly recommend.

Easy to use, easy to adjust and our customers use the app with a "smile". I had some questions about users and customer service has been a great help. Thanks Hannah! I

utstanding Support and Customer Engagement

We’ve been using the platform for a while now, and it has been incredibly helpful in engaging more with our customers and showing them the appreciation they deserve. The ability to connect with our customers more meaningfully has made a significant impact on our overall customer relationship.

Recently, we had a concern regarding bulk points editing, and I must say, Hannah was absolutely amazing in assisting us. She handled the issue with professionalism and efficiency, providing clear solutions and walking us through the process. Her support ensured that everything was resolved smoothly, and we truly felt valued as customers.

It’s this kind of personalized, responsive support that makes a real difference in enhancing the overall user experience. Thank you, Hannah, and the team for always being so attentive and helpful!

An easy to use, easy to understand, and versatile loyalty program that can't be recommended enough! Joana was extremely helpful with the ton of questions I had - excellent customer service. Highly recommend!

Just started using the app-- but customer service has been awesome! They immediately replied to my questions and walked me through what I needed to do to make the app work for my shop.

Happy with Smile's customer service. They always come back to me quickly and offer a good solution.

Jade from customer service was so kind and prompt with a response. She not only saved me time but frustration as well. She is a keeper!!!!

Lisa was super helpful and very friendly. She was able to send screenshots and we figured out the issue and resolved it quickly!

I had a great experience with Lisa from customer service. She helped me navigate the app and solve some concerns I had. She was quick and very easy to talk to :)