Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Recensioni (6.512)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 88% delle recensioni ha 5 stelle
  • Il 8% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 1% delle recensioni ha 1 stelle
28 novembre 2016

I would recommend to a friend, for sure. So far, easy experience implementing. Can't give it a 5 yet until I see some results. Thumbs up for sure.

Score The Official Game Day Bag
Stati Uniti
9 mesi di utilizzo dell’app
21 agosto 2016

Looks great and awaiting to check its results....

Xclusively 4 You
India
9 mesi di utilizzo dell’app
25 gennaio 2021

I think offering a $50 then jumping into a $200 (which honestly is the plan you need to really get a benefit from using this app) is a huge jump in price. I wish it was around the $120 range. I also would recommend they offer more social media platforms to share and have customer referrals on. It is a bit outdated when it comes to that. They need to add tiktok, snapchat, etc to their platform. overall the app performs well!

Sunkissedcoconut
Stati Uniti
9 mesi di utilizzo dell’app
Smile.io ha risposto 25 gennaio 2021

Thanks so much for taking the time to write a review! We really appreciate the feedback on pricing as well as social media platforms that would be helpful to include in our earning actions. I've passed these along to our product team, and I've also sent you an email to see if we could help with some of the additional features you were looking for 😁

10 aprile 2018

Not only a good app, but also good customer service. :)

Bsw Beauty Ca
Canada
9 mesi di utilizzo dell’app
9 maggio 2016

So far so good. However, I wish there were gift incentives and the option for multiple tier paid memberships. Implementing either/both would make this 5 stars.

Animemart Moe
Stati Uniti
9 mesi di utilizzo dell’app
3 ottobre 2016

Just started to use this. I wanted to have a program like this for a while, so it was perfect for me.

Thanks Sweet Tooth.

My customers in Brazil will love it.

Rogue Brasil
Brasile
9 mesi di utilizzo dell’app
15 settembre 2017

4/5 - great app, usability, and look. 59.99/month is not affordable though!

Golf Upgrades
Stati Uniti
9 mesi di utilizzo dell’app
14 agosto 2023

We really enjoy Smile! It’s a bit on the expensive side (but what good programs aren’t?), but the customer service is great and the app is extremely easy to navigate within Shopify.

Our only complaint is the inability to exclude products/services from EARNING points. We have some services were we make only 20% commission, yet our customers receive full rewards points. The only work around is to manually subtract points from customer accounts after they pay (not ideal). A work around given to me by the extremely helpful and friendly service rep, Andrea, was to specify collections that would be eligible to have rewards APPLIED. While helpful if we are concerned about how the rewards are used, we are more concerned about making sure we have the ability to control what can earn points in the first place. This is a very specific problem for a niche business like our (a quilt shop), but just an FYI!

We still plan to use Smile and will likely just have to increase reward thresholds to ensure we’re not just handing out rewards like crazy!

The Quilty Shop
Stati Uniti
9 mesi di utilizzo dell’app
Smile.io ha risposto 16 agosto 2023

Thanks for taking the time to leave a review. We are glad that you are enjoying Smile so far, and appreciate your feedback, so thank you for taking the time to tell us how we can make Smile better.

I have reached out to you via email to offer you 1:1 support in setting up your program so that you are not giving away too much to your customers in your unique use case. We look forward to speaking with you and helping you optimize your program!

28 aprile 2022

First of all, Nicole was AWESOME today and very helpful with our Klaviyo/Smile points integration. Separately, IMO, Smile.io is not seamless. We wish referral code(s) for more straight forward and easier for customers to share & use. Also, no landing page integration is a miss.

Chica Beauty
Stati Uniti
9 mesi di utilizzo dell’app
Smile.io ha risposto 28 aprile 2022

Hi again! It was a pleasure chatting with you today. Thanks so much for taking the time to leave a review and giving us insightful feedback on our referral process. Also, I just sent you a message on how you can create a landing page with Smile data embedded. 💛 - Nicole

15 febbraio 2018

Very good app and Fiona really helped ! I do recommand it

Nature Cosmetique
Francia
9 mesi di utilizzo dell’app