Smile: Loyalty Rewards Program
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Happy with Smile's customer service. They always come back to me quickly and offer a good solution.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Jade from customer service was so kind and prompt with a response. She not only saved me time but frustration as well. She is a keeper!!!!
Thanks for leaving a review!
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Lisa was super helpful and very friendly. She was able to send screenshots and we figured out the issue and resolved it quickly!
Thanks so much for taking the time to rate us 5 stars! 🤩
I had a great experience with Lisa from customer service. She helped me navigate the app and solve some concerns I had. She was quick and very easy to talk to :)
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
Good app makes it easy to reward customers. Customer service is especially helpful and very responsive. Thanks to Cole for his help with my questions!
Thank you for your 5-star review! We are always happy to help!
Smile Team ✨
Shelby was wonderful. Prompt, professional, and made sure to follow up to see if I had any further questions. Thank you!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Smile.io is an excellent choice for businesses that want to enhance customer loyalty and drive repeat sales through a well-structured rewards program.
Thank you for your review - we really appreciate you taking the time to leave it!
The helpdesk team are really proactive and responsive.
Programme is fairly easy to set up and integrate
The missing star is because some features are not yet available inc but not limited to - being able to view invoices, being able to edit all assets available, some bugs in the system where uploaded content deletes itself.
Dont think the analytics are that straightforward yet or intuitive
Overall though I would recommend as the team really want you to succeed and give their support whereever and as much as possible and I do think the few remaining bugs will get ironed out.
Do I think this has driven increased loyalty? I am not sure yet as the analytics dont make that easy to monitor BUT I do think the goodwill this creates among customers is worthwhile
Contacted support for help on how to export the data. Andreandana is really helpful, guide me by video. thankyou so much.
Thanks for leaving a review! We agree that Andreandana is indeed excellent 💖
Don't hesitate to reach out if you have any questions.
Smile Team ✨
Great app and our customers enjoy how easy it is to collect and redeem their rewards. It's fun to customize the features. Appreciate the excellent customer service as well.
Thank you for leaving this lovely review! We love that you're enjoying creating a custom and on brand loyalty program for your customers :)