Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Recensioni (6.612)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 88% delle recensioni ha 5 stelle
  • Il 8% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 1% delle recensioni ha 1 stelle
12 febbraio 2025

Customer serivce is great

Annisview
Germania
15 giorni di utilizzo dell’app
11 settembre 2024

Still need some help on the customer side with enrollment / customer finding thier share link to share with other clients. This really needs to be more visible and promoted somehow..more bolder / bigger. I am sure in time this will work out better

LCB REWARDS
Stati Uniti
3 mesi di utilizzo dell’app
Smile.io ha risposto 13 settembre 2024

Thank you for your review and feedback here. Someone will reach out to discuss this further with you :)

29 ottobre 2024

App assez facile à paramétrer. Service support réactif et qui m'a bien aidée. Juste dommage que certaines fonctionnalités basiques soient réservées au plan le plus cher.

Fouilhoux
Francia
8 giorni di utilizzo dell’app
11 settembre 2024

It does not appear to be working for me as yet. I was concerned that it was not working on my shopify, but it is. Thank you Andrea for your help tonight.

River Jewels LLC
Stati Uniti
5 mesi di utilizzo dell’app
Smile.io ha risposto 15 settembre 2024

Thank you for your review and feedback here. Someone will reach out to discuss this further with you :)

Data modifica: 12 febbraio 2025

This was a wonderful app until they switched it from free to paid. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really dissapointed and customer service was no help either. WARNING: DONT USE THIS APP there are much better apps for free out there.

UPDATED 5/9/24: Smile.io reached out to resolve the issue to our satisfaction, thank you!

UPDATED 2/5/25: Once again, Smile.io finds a way to lock you out in an attempt to get you to upgrade, yet again. BEYOND FRUSTRATING. Will update this if CS reached out with a resolution.

UPDATED 2/12/25: Smile.io customer service was nice enough to work with me to find a resolution. Minus one start because their CS kept pestering us to update the review from 1-star.

The Press Club
Stati Uniti
Quasi 7 anni di utilizzo dell’app
Smile.io ha risposto 30 aprile 2024

Thank you for taking the time to update your feedback. We are so pleased we could resolve this with you. The team are always here to help so don't hesitate to reach out ✨

The Smile Team 💝

26 giugno 2024

Usable as a free option but the upgrade price is insane. Nearly a full year of shopify per month cost is insane (base plan is still more than shopify eahc month) for a small business doing small sales. Extremely easy to abuse and manipulate - I had a customer make multiple accounts and fake share and all the points were given every time. The 'tasks' are not real so this does not feel like you are getting the return for the customer to get their points. The free perks are nice enough, but I was looking for another option as soon as I could after the manipulation issue.

Marching Dogs
Stati Uniti
7 mesi di utilizzo dell’app
Smile.io ha risposto 28 agosto 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

Yours in Loyalty,

✨ The Smile Support Team ✨

5 marzo 2024

Have been using this app for a while now, and it's mostly great. There are a couple of features in the higher tier program I wish the lower budget versions had, because I just don't do the business volume to justify paying more to be able to segment my really good customers or be able to expire points, which i think would be a good incentive to get people shopping.

Have only had to contact support a couple of times and they've been great and extremely responsive.

Old Main Emporium
Stati Uniti
Circa 4 anni di utilizzo dell’app
29 luglio 2024

Helpful and quick customer service. I find the integration works well and provides good value overall.

Harborist
Regno Unito
Oltre 3 anni di utilizzo dell’app
Smile.io ha risposto 31 luglio 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

27 novembre 2024

good

yoyosquishy
Stati Uniti
2 giorni di utilizzo dell’app
Smile.io ha risposto 29 novembre 2024

Thank you for your review - we appreciate it!

Data modifica: 23 agosto 2024

App works really well, Had some trouble but I was contacted by a Manager and they were able to help me out!

Bubbadue
Sudafrica
19 giorni di utilizzo dell’app
Smile.io ha risposto 20 agosto 2024

Thanks so much for your candid feedback! We genuinely do appreciate it and will absolutely be taking a look into our internal processes to ensure that we are living up to our high standards.

Our Technical Support Manager, Maggie, has reached out to you to see what we can do to help you accomplish your goals. We're happy to help in any way that we can!

Yours in Loyalty,

✨ The Smile Support Team ✨