Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Recensioni (6.630)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 88% delle recensioni ha 5 stelle
  • Il 8% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 1% delle recensioni ha 1 stelle
9 settembre 2024

Helpful and responsive customer support

BRUNT Workwear
Stati Uniti
Circa un anno di utilizzo dell’app
Smile.io ha risposto 11 settembre 2024

Thank you for your review and feedback, we are really glad to hear you found our customer support helpful :)

11 settembre 2024

It does not appear to be working for me as yet. I was concerned that it was not working on my shopify, but it is. Thank you Andrea for your help tonight.

River Jewels LLC
Stati Uniti
5 mesi di utilizzo dell’app
Smile.io ha risposto 15 settembre 2024

Thank you for your review and feedback here. Someone will reach out to discuss this further with you :)

9 settembre 2024

Great app with good customer service, very reactive and always trying to find a solution. I would give 5 stars, but we still do miss translations functionalities, right now a lot them are only available in English, and we would love to extend them to other stores with its full potential (using points in checkout, on product page, customer page...)

Melvin & Hamilton
Francia
6 mesi di utilizzo dell’app
Smile.io ha risposto 11 settembre 2024

Thank you for your review and feedback - this is something we will definitely look into and keep you updated with.

We are very glad to hear that our customer support were helpful in trying to find a solution for you!

11 settembre 2024

Still need some help on the customer side with enrollment / customer finding thier share link to share with other clients. This really needs to be more visible and promoted somehow..more bolder / bigger. I am sure in time this will work out better

LCB REWARDS
Stati Uniti
3 mesi di utilizzo dell’app
Smile.io ha risposto 13 settembre 2024

Thank you for your review and feedback here. Someone will reach out to discuss this further with you :)

15 agosto 2024

The app is relatively easy to navigate and the chat support was very helpful.

Jesse's Teahouse
Stati Uniti
Circa un anno di utilizzo dell’app
Smile.io ha risposto 28 agosto 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

We did reach out to your last conversation thread to see if there was anything else we could help with.

Yours in Loyalty,

✨ The Smile Support Team ✨

24 luglio 2024

I had some questions about the Smile app integrations with Klaviyo and the employee I spoke to, Andreandana, was super helpful!

Allison Izu
Stati Uniti
Quasi 6 anni di utilizzo dell’app
Smile.io ha risposto 26 luglio 2024

Thank you for leaving us a review!

29 luglio 2024

Helpful and quick customer service. I find the integration works well and provides good value overall.

Harborist
Regno Unito
Oltre 3 anni di utilizzo dell’app
Smile.io ha risposto 31 luglio 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

Data modifica: 23 agosto 2024

App works really well, Had some trouble but I was contacted by a Manager and they were able to help me out!

Bubbadue
Sudafrica
19 giorni di utilizzo dell’app
Smile.io ha risposto 20 agosto 2024

Thanks so much for your candid feedback! We genuinely do appreciate it and will absolutely be taking a look into our internal processes to ensure that we are living up to our high standards.

Our Technical Support Manager, Maggie, has reached out to you to see what we can do to help you accomplish your goals. We're happy to help in any way that we can!

Yours in Loyalty,

✨ The Smile Support Team ✨

22 giugno 2024

Customer service have been great addressing any concerns or problems we've had.

Knit Nottingham
Regno Unito
Oltre 2 anni di utilizzo dell’app
Smile.io ha risposto 28 luglio 2024

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

Data modifica: 12 febbraio 2025

This was a wonderful app until they switched it from free to paid. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really dissapointed and customer service was no help either. WARNING: DONT USE THIS APP there are much better apps for free out there.

UPDATED 5/9/24: Smile.io reached out to resolve the issue to our satisfaction, thank you!

UPDATED 2/5/25: Once again, Smile.io finds a way to lock you out in an attempt to get you to upgrade, yet again. BEYOND FRUSTRATING. Will update this if CS reached out with a resolution.

UPDATED 2/12/25: Smile.io customer service was nice enough to work with me to find a resolution. Minus one start because their CS kept pestering us to update the review from 1-star.

The Press Club
Stati Uniti
Quasi 7 anni di utilizzo dell’app
Smile.io ha risposto 30 aprile 2024

Thank you for taking the time to update your feedback. We are so pleased we could resolve this with you. The team are always here to help so don't hesitate to reach out ✨

The Smile Team 💝