Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Recensioni (6.616)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 88% delle recensioni ha 5 stelle
  • Il 8% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 1% delle recensioni ha 1 stelle
29 novembre 2015

Great! Easy to set up and use. Very straightforward.

The Happy Baby
Canada
11 mesi di utilizzo dell’app
25 maggio 2020

Absolutely my favourite app on Shopify. We were on the Smilie.io free plan for a few months, and it was fantastic for our business.

Rewards (no matter how little) are a hugely successful way to incentivise purchases and increase AOV - and Smile does Rewards like magic.

The functionality is brilliant - with the countless ways to Earn and Redeem Rewards and the Smile interface is beautifully simple.

We are currently on the Started plan, and I hope to move to Growth once our business grows to allow it.

Highly recommended.

MusicMajlis
Emirati Arabi Uniti
11 mesi di utilizzo dell’app
Smile.io ha risposto 2 giugno 2020

That's so great to hear - thank you so much for your amazing review! ☺️

Data modifica: 15 gennaio 2022

The loyalty and referral programs are great, and their support is fantastic! Mackenzie was really prompt in answering all our queries. EDIT: 2022-01-14
After using Smile for a few months, I've reduced our ratings to 2 stars. Two of our biggest complaints are: 1. Terrible UX for discount code redemption: The user "applies" a discount code on the cart page via the Smile nudge, but there is no user visible feedback whatsoever that the code has been applied. About 75% of our customers that create discount codes don't actually end up redeeming them because of this, and we think our conversion rates have actually *reduced*. Our tech team spent significant amount of time trying to fix this on our end, but because Smile runs within an "iframe" there is absolutely nothing you can do. Be prepared for customer complaints that their points redemption isn't working. 2. Mediocre functionality to handle customer refund abuse: A customer can place an order, redeem their earned points and then return their original order. Effectively, they've gotten "free" points. There's nothing you can do to address this, other than manually inspect the points dashboard in Smile and address these cases. Not at all feasible if you deal with a large quantity of orders and operate on thin margins. There are easy tech solutions to this (e.g. Smile could let us delay awarding points by x days), but Smile doesn't support them. Unfortunately we can't really disable the program once we've launched it without aggravating our loyal customers. So we're stuck dealing with these issues while we look for an alternate program to migrate to. Regardless of the app issues, their support team is stellar in their responsiveness.

Shop The Arena
India
11 mesi di utilizzo dell’app
Smile.io ha risposto 26 ottobre 2021

I'm glad to hear you are happy with the loyalty and referral programs. It was great to work with you and get your business what it needed 😁
- Mackenzie

4 aprile 2021

This app has really slowed my website down, I'm not certain the benefits outweigh negatives in this case

Dark Heart Creations
Regno Unito
11 mesi di utilizzo dell’app
Smile.io ha risposto 5 aprile 2021

Thanks so much for the honest review and letting us know about the issue you've experienced with slow loading. I've just sent you an email to follow-up with a potential fix for this, so I'd love to hear if you're seeing different results 😊

12 giugno 2016

Super simple setup and great guides to help you create a better site!

Thehaircares
Stati Uniti
11 mesi di utilizzo dell’app
14 settembre 2017

Integration can be a little difficult, but I LOVE that this is a free service for my shop. THANK YOU!

Contour Creative
Stati Uniti
11 mesi di utilizzo dell’app
2 marzo 2024

Top notch Customer service!

Padel USA
Stati Uniti
8 mesi di utilizzo dell’app
Smile.io ha risposto 4 marzo 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

22 marzo 2018

This app is great! Had an issue and just dealt with Maggie in the chat room. She responded within seconds and solved my problem with ease. Extremely helpful and pleasant!

Conquest Hockey Apparel
Canada
11 mesi di utilizzo dell’app
19 giugno 2017

Pretty easy to use for the retailer. Seems kind of confusing for customers.

Tilted Sole
Stati Uniti
11 mesi di utilizzo dell’app
1 febbraio 2024

Customer support staff (Lisa in particular) is super helpful in answering all of our questions quickly. We appreciate that very much.

Trévo LLC
Stati Uniti
10 mesi di utilizzo dell’app
Smile.io ha risposto 3 febbraio 2024

Thanks for leaving a review!

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨