Smile: Loyalty & Rewards
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Smile is great due to their features and partner integrations.
***POS users this is something to be aware of.***
3 stars because we use mainly the POS feature.
When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction.
Lisa, Jade and Lynn from the support team is great! 5 stars!
Thank you for taking the time to leave a review! We are glad that you find our team helpful :)
When customers cancel a transaction, the reason that the points are removed is that the reward has been redeemed. Customers can still use this reward on future purchases, so the value of the points is not lost.
That being said, we are always looking to learn how we can improve Smile and make it more user-friendly. We have reached out personally to learn more about how we can help you with this!
I got a jackpot with this, as we have grown our sales more than 100% just by implementing Loyalty Program in a strategic manner. I am sure this gonna rock our sale through and special thanks to makers for giving all the Loyalties possible.
I am sure everyone wants to check which strategy increases our sale you can check same on our store http://shop.worduct.com
Just moved our store over from BigCommerce to Shopify and was excited to see 'Sweet Tooth" was available.I see a must better conversion rate with this app. Most importantly it's free to start, which is rare. Easy to step and navigate. Must have App for everystore owner.
www.outerbeautysupply.com
Simple, easy and perfect for driving through more customers, plus more satisfaction.
I tried many of them, but this one is the slickest, has the best onboarding and the language integration is completely awesome.
Thank you for your comments! We are so glad to hear you had a smooth onboarding and you're enjoying the app!
All the best - Hannah & The Smile Team :)
EASY set up! Very logical process... can't wait to see results! :) swankybazaar.com
So far, I'm seeing lots of sign-ups, yet to see much returning customers. Not the fault of the app definitely, but definitely need help tweaking.
Easy to install, easy to setup. Looks great.
Excited to be able to use the Free version for now, as my store is not yet live.
So I can play around, test it thoroughly and be 100% ready.
Great app and easy to implement
Great customer service and great app
Thanks for the kind words! It puts a Smile on our team's faces to hear the word "great" in reference to our app and our customer service team 🙂
Yours in Loyalty,
✨ The Smile Support Team ✨