Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Recensioni (6.551)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 88% delle recensioni ha 5 stelle
  • Il 8% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 1% delle recensioni ha 1 stelle
17 aprile 2017

i hope works, i install 5 minuts ago

Big Overstock
Stati Uniti
29 giorni di utilizzo dell’app
19 marzo 2017

Awesome idea to encourage returning customers! Can't wait to see the results.

867 5309
Stati Uniti
28 giorni di utilizzo dell’app
7 marzo 2017

Still figuring things out will keep u posted i like it so far

Customxtreme
Stati Uniti
28 giorni di utilizzo dell’app
28 settembre 2022

So far so good! I sent a message to support over night and wa la, I had an answer the next morning! The app has been easy to use so far and I cant wait to start managing my customers.

Keen Beauty Co
Stati Uniti
28 giorni di utilizzo dell’app
Smile.io ha risposto 29 settembre 2022

Thanks so much for leaving us a review! The beauty of our global team is that we are proactive and provide solutions 24/7, so glad you were able to get the help you needed quickly! 💫 Wishing you all the best with your launch! 🚀

Cheers,
Joshua - Smile Team 🧙‍♂️

12 settembre 2016

Definitely helped increase traffic to my website.

Tomato Paste
Argentina
27 giorni di utilizzo dell’app
9 agosto 2016

I'm hopeless setting up any App but apparently I have successfully set up Sweet Tooth, so that's something to be very pleased about. I will give 5 stars when I see whether or not it promotes sales.
I definitely recommend this app for ease of set up and being innovative though.

Homestead Range
Nuova Zelanda
27 giorni di utilizzo dell’app
Data modifica: 12 gennaio 2021

tl;dr: one star less because a lot of the wording cannot be changed; other than that it's the best app for points and referrals that I know of.
We tried out a whole bunch of points and referral apps and Smile is definitively the one we liked best: it has a clean design that blends well with our shop, it's really easy to use, and customer service is quick and helpful. The processes are also much easier to comprehend for customers than with a lot of other apps.
One star less because of the many sentences and CTAs in the panel you cannot change. I asked beforehand if I could adapt all parts of the panel; this was confirmed, but it turned out that it excluded the customization of a lot of the wording :( Since we use the German version that is particularly unfortunate because some of the more prominent translations are a bit awkward. (Customer service accepted suggestions for modifications and told me they would look into it.) But also if you use the app in English, and take wording seriously as a part of your branding, that's not optimal.
I can still recommend it, it's a good app that does well what it's supposed to do.

INJU
Germania
27 giorni di utilizzo dell’app
Smile.io ha risposto 12 gennaio 2021

Dankeschön for the kind review 🇩🇪 We appreciate both the tl;dr and detailed feedback regarding text editing on the app! While most of the text is customizable with our paid plans, it's true that not everything can be edited. We're always looking to make improvements, so thank you as well for letting our support team know specifically what we could do better 😁

6 ottobre 2016

So far so good. Just started using this app and it seems like it's going to work out just fine for us!

Perfume Samples And Decants
Stati Uniti
26 giorni di utilizzo dell’app
14 luglio 2016

Really simple to use and set up, in one week we had 53 loyalty members and had issues out 7100 points. I am really impressed with the app so far just a little concerned about the prices of the plans as I start to get near to upgrading.

Woodys Free Range Farm
Nuova Zelanda
26 giorni di utilizzo dell’app
Data modifica: 10 dicembre 2015

I have given the app 4 stars, mainly due to the CEO taking the time to help me, but have had to deduct 1 star due to feeling the pricing model needs some work between the tiers.

As a small business, the jump from $59 to $199 just so I can have the rewards link in my navigation bar left me confused due to large monetary increase for a minor adjustment. Even though I am signed up to the $59 a month tier, to have the app look the way I would like wasn't available to me despite already paying a decent monthly fee.

I would also recommend you think carefully in regards to your customer volume as the lower tier only allows 2000 users in the loyalty program. An example of this is, if you did 50 orders a week, in 40 weeks you would have no choice but to upgrade to the more expensive tier which would set you back around an extra $1600 a year, on top of the $720 for the lower tier fees.

The idea behind the loyalty program is pretty straight forward and may in-fact give you a good return and build loyalty from customers, but thought must go into the overheads of producing such a service and your margins.

Numbxtreme
Regno Unito
24 giorni di utilizzo dell’app