Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Recensioni (6.616)

Valutazione complessiva
4,8
Numero di recensioni per livello
  • Il 88% delle recensioni ha 5 stelle
  • Il 8% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 1% delle recensioni ha 1 stelle
15 ottobre 2022

very good easy install app, but the problem is that it cost so SO much , you need to spend $200 for one of the app while free or $50 package is useless, i used it for 3 months, and can tell you that even $50 package is not effective. so you need to consider for a package for $200 only, so i will look for alternatives now. because it will never generate so much to cover $200 product cost. maybe some big companies can afford it. If you re a small company be ready to wait for 2-3 months to see any results and pay $200 / month so it will never generate as much as you expected to cover the monthly cost. So i recommend to avoid this App grow for at least 5k in net profit per month and then consider to install it.

F.O.X Nails USA
Stati Uniti
5 mesi di utilizzo dell’app
Smile.io ha risposto 16 ottobre 2022

Hi, Nicole from Smile here,

Thanks so much for taking the time to leave us feedback on our pricing. We are always looking for ways to improve our pricing to ensure that it offers small businesses a good return on investment at an accessible price.

We offer our Free and Starter Plans for businesses just getting started with a loyalty program. Then we suggest upgrading as needed as your business grows. I hear that you weren't getting what you wanted out of the Starter Plan.

At any time you are welcome to reach out to us and we are happy to help you configure your program according to best practices to ensure that you are set up for success. We are also happy to offer any ideas and help with marketing your loyalty program.

I reached out to you to chat further, so that we can help you increase repeat purchases with Smile on a plan that aligns with your budget.

Thanks again for the thoughtful feedback.

All the best,

Nicole, and the rest of the Smile team 💛

5 dicembre 2020

I have only had the app for a little while now but so far so good! I would recommend this to other people. The only downside I see so far is to create a tiered system you need to be a pro member which is $5-600 a month which I think is a bit much. I feel you should have a smaller tier system for a the lower price plans and then allow option when you go onto pro they give you a bit more.

Alaralia
Regno Unito
4 mesi di utilizzo dell’app
Smile.io ha risposto 6 dicembre 2020

We are so happy to hear that you would recommend this to other people! Thank you for taking the time to share your feedback about our VIP feature and our Pro plan. Our VIP feature is definitely a popular one and we found that merchants who have an established customer base benefit the most from this. That said, we will take this feedback to help us improve our pricing to help more small businesses grow!

14 aprile 2021

Love the functionality and ease of set up — however this app appears to be having a noticeable negative effect on our site speed.

VIM & VIGR
Stati Uniti
4 mesi di utilizzo dell’app
Smile.io ha risposto 14 aprile 2021

Hey there! Thanks so much for your feedback 🙏 We've sent over an email to help out with this :)

25 marzo 2016

It's ok so far. Missing the % option instead of the $ one.

4vandals
Lettonia
4 mesi di utilizzo dell’app
19 maggio 2019

the app is ok. its just for some reason it only allows you to sign up sometimes. after u submit the info the "i am not a robot" recaptcha does not work so it wont let people sign up

Feed The Flock
Stati Uniti
4 mesi di utilizzo dell’app
Smile.io ha risposto 21 maggio 2019

Hey there, we're sorry to hear you're experiencing issues! We'll be in touch for further assistance. :)

Data modifica: 17 agosto 2016

Easy to follow set up steps. I'm really looking forward to what this app can do! Well here we go! I'm gonna wait to see what happens before I rank it any higher.

Krystalscorner Com
Stati Uniti
3 mesi di utilizzo dell’app
10 novembre 2019

I tried the $50 STARTER PLAN for 2 months, unfortunately it didn't work for me.

PROS:
- Set-up is very easy & straightforward.

CONS:
- No template to create a "page" explaining the program. I had to use another page builder app to do that. All you get is a small icon with a very brief description.
- No email template to inform/invite "non-members" from my email list

What's important to me is the bottom line: does it BOOST sales or not? For me it did NOT. In the 2 months I had it, there were barely any sign-ups (not even my regular customers), and zero sales from the program.

I promoted the program by having a dedicated page explaining it, an announcement banner on my site, email, & announcements from the Judge.me review emails.

It felt as if the rewards program was another "product" that had to be heavily promoted, when I what I was looking for was the exact opposite: a program that would promote my other products.

Australia Vape
Australia
3 mesi di utilizzo dell’app
Smile.io ha risposto 11 novembre 2019

Thank you so much for your detailed review 🙌 We'll shoot you over an email to chat more about your feedback!

13 marzo 2017

It's nice app, and helpful in building customer loyalty

The Wifey Collection
Canada
3 mesi di utilizzo dell’app
7 agosto 2022

Its incredibly slow loading. Make sure when you start you set the points up the way you want them. The settings it comes with will immediately start giving points out to your customers. It was giving out its own version of high points so that when I set up the system I wanted all the customers had all these points and were getting rewards. Cost me money and then had to go manually lower the points for each one. So set it up the way you want it from day one I moved mine to $1 is 1 point - they had it something like $1 is 5 points. Also when you go to use the reward - do not close the window before copying the rewards code! As you will not be able to access the code again.

Sedona Apotheca
Stati Uniti
3 mesi di utilizzo dell’app
Smile.io ha risposto 7 agosto 2022

Hi there, Nicole here. Thanks for taking the time to leave us feedback. I understand that you initially set up your program in a way that wasn't best for your business. We are happy to help make any recommendations or help with any calculations to ensure that you are set up for success!

I just sent you a private message going over how much you are giving back to your customers. Our team of Experience Managers specialize in program configuration and strategy, and are happy to make personalized recommendations for your program at any time!

I also wanted to let you know that customers can access their previously redeem rewards at any time in your rewards panel. They can see all of their discount codes and click "apply code" to have the discount automatically add to their current cart.

Please let us know if there is anything else we can help you with!

Data modifica: 17 agosto 2020

Easy interface and customer management. Having hiccups lately. Rewards points are being used and re-credited back to customer giving them endless point. Not happy right now and support takes a day + to get back to you.

Anyone else having issues where the rewards are used for a purchase and instead of being deducted from the customer's reward account, they go right back on it. I'm waiting for support but wanted to know if we're alone here. Our customers are shopping and getting free rewards dollars. icky

Grace
Stati Uniti
3 mesi di utilizzo dell’app
Smile.io ha risposto 17 agosto 2020

Thanks so much for taking the time to leave us a review! We're so sorry for the technical challenge re: POS points. This has been resolved by Shopify - and our support team will reach out with a CSV to adjust for this!