Smile: Loyalty & Rewards

Not seeing much response.

Always have great success with online chat. Today Lisa helped me with a workaround to a problem that I was trying to solve. Thank you Lisa.

Update: Smile.io contacted me with great customer service and has made some suggestions that are helpful! I am adding a star.
-->Loyalty Landing Page
-->Points on Product Page
-->Points on Account Page
I am hopeful that the first and third ones will make the program more clear for customers to use so we have to send instructions less! And I am hopeful that the second will increase interest in the program.

Previous review:

1) We need to set a maximum points accrual for a single order. This seems really basic and is very important for our business. We offer volume discounts on very large dollar value orders and cant always exclude them prior to ordering, so we have customers with 30,000 points in their accounts which leads to a lot of customer service issues and confusion.
We would also like to create a maximum number of redemptions a customer can use in a given week to prevent these customers with 30,000 points from placing an order for a free candle over and over 125 times.

2) The customer emails need to be much more customizable, include more instructions on redemption, and we need to be able to add a terms and conditions section to the pop-up. The fonts in the emails are not customizable, so they don't fit in with our brand.

3) When a customer is referred, they see a very cheesy emoji pop-up that is not customizable. This is not a good first impression.

4) There is no way to see which customers are being emailed by Smile and what emails they have received. Theoretically, we might know based upon the criteria we have set up, but it is not 100 percent clear and there is no record of this anywhere. Each customer page in Smile should show the email name and the date received.

5) It just isn't generating nearly enough sales to be worth the customer service hassle and high app cost.

We are unable to use Smile.io for Loyalty Rewards.

Our main reason is that the features are very limited, unless we can afford to pay such high prices. We do not feel that there is much value in spending $49 per month to upgrade. That plan doesn't not come with the Loyalty Landing Page or ability for our customers to redeem their points. It is impossible for us to commit to paying $199 per month for this.

Sadly we will need to look for a cheaper alternative.

would like a card reader add on for pos

This app lets you create a great rewards program for your loyal customers. My store sends care packages to deployed military and being able to give commands, parents, spouses, children, etc. who want to support their loved one overseas is just an overall great thing. The only thing is that it, and adding other apps, KILLS your site speed. Keep that in mind when adding apps to Shopify. www.Troopster.org

I am giving Smile: Loyalty and Rewards a 3 star rating as the program is inefficient and complicated. However, I have been communicating with Cole Breivik and have been happy with his responsiveness and assistance.

This app has great promise, but it really lacks in power features.

Like you cant reward a customer with a free product from a collection. It has to be a specific product. So if you have many designs of the same product (our example is mousepads), you have to choose a single one for the customers to get for free. You cant just give them a free mousepad and let them choose any any of them. I have to choose one single design that they have to get for free. So if you sell out of that specific design, tough luck, you now have to keep changing it in the system. Also the customer has no choice even though, to them, they see the product as being the same cost and dont understand why they cant choose their free mousepad. You cant even select multiple products which would seem like the compromise.

Another example is you cant edit the promo code it creates for rewards to have a maximum amount. So i cant setup a promo code to be 10% off up to $100. Its just 10% an unlimited amount. So if someone makes a purchase for $10,000 they can get $1,000 off with no maximum.

There are many little things like this in Smile that really bug me which keep it from really being great. I will edit my rating if some of these things were changed / added. Specifically the free collection thing.

I dont know if this is a limit of shopify or not, and this does not count towards my review, but i wish Amount Off coupons could count towards shipping. If a customer has a $20 off coupon and they buy a $15 product they has $7 shipping for a total of$22, they can only get $15 off even though their purchase is over $20.

Also i would LOVE to be able to actually link customers to the rewards. There is not way to actually link customers to see the rewards. I have to tell them to manually open the widget at the bottom of the page.

You guys need to add a lot of things, analytics by customer and what time frames they signed up etc in addition to how many total people are signed up for the rewards program per your individual store and more background statistics on how the customers are interacting with the points they are using on a month-month basis. It would be nice to see which customers signed up which months and which customers got more points after a given month to align them with campaigns running on our site. NONE of this is available. Very plain, cut & dry rewards program.

The app is great and I would give it 5 stars if it didnt have 1 glitch that they still have not fixed... If you use their referral program, there is NO way to prevent fraud. So that means, customers can create multiple emails and get the referral discount without ever being blocked. So customers are repeatedly using a referral discount on every order without the app stopping it or blocking it. So in the end, you end up losing more money than making money from the referrals. But the rewards portion part works great and has no issues!