レビュー (6,090)

総合評価
4.9
評価レベルごとの件数
  • 評価の88%は5つ星です
  • 評価の8%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の1%は1つ星です
2024年6月3日

I've been using Smile for years and haven't run into many issues. All issues I've had, have been resolved quickly. Recently, Lisa was able to help answer a few questions I had about the app, my Shopify theme and customer reviews.

Fortune Cookie Soap
アメリカ合衆国
アプリの使用期間:8年弱
Smile.ioが返信しました 2024年6月5日

Thanks for being our merchant and leaving a review about us. We are glad to hear that you have been enjoying Smile and that you've found our support team, especially !Lisa! to be helpful. That's what we're here for 🤓

Yours in Loyalty,

✨ The Smile Support Team ✨

2024年6月10日

Lynn is awesome and followed up with me to make sure I made the change in plan before my next billing cycle. Highly recommend!

Puree Juice Bar
アメリカ合衆国
アプリの使用期間:7年以上
Smile.ioが返信しました 2024年6月12日

Thank you for your review! We are so glad Lynn was able to help you :)

2024年6月7日

The customer service is great with this app! Lisa was a big help, and super friendly and responsive.

Wildflowers
アメリカ合衆国
アプリの使用期間:約6年
Smile.ioが返信しました 2024年6月10日

Thank you for your review, we are so glad Lisa was friendly and helpful :)

2024年6月5日

Smile's support was quick, thorough, and thoughtful when I had an issue with my widget not showing up correctly.

Humarian
アメリカ合衆国
アプリの使用期間:5年以上
Smile.ioが返信しました 2024年6月7日

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩

Please don't hesitate to reach out if we can help with anything else.

Cheers!

- Smile Team ✨

2024年6月6日

Absolutely awesome service

Cassine
バミューダ
アプリの使用期間:5年以上
Smile.ioが返信しました 2024年6月7日

💛 Thank you so much for taking the time to leave a review! We're happy to hear you're loving Smile.

2024年6月11日

Early adopter. Left for a few years and now happy to be back to what we think is the best loyalty app on the market. Merci @Andreandana for your support. Cheers!

myPanier
アメリカ合衆国
アプリの使用期間:4年以上
Smile.ioが返信しました 2024年6月13日

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

2024年5月13日

We are revamping our program and everyone here has been very helpful on how to achieve the best results. I am a visual learner and they send videos that make it so easy to understand.Thank you!

Preppy Pineapple Boutique
アメリカ合衆国
アプリの使用期間:約6年
Smile.ioが返信しました 2024年5月15日

We are so glad to hear the videos helped! We look forward to watching your program thrive :)

2024年6月10日

Amazing support rendered by the team -- shoutout to Lynn and Ezra for the consistent follow ups and resolving an issue that I was facing!

GINLEE Studio
シンガポール
アプリの使用期間:4年以上
Smile.ioが返信しました 2024年6月12日

Thank you for your review. We are so glad you got some great support from Lynn and Ezra (we think they're great too!)

2024年5月29日

Excellent app, have been using it for years and they always look after us well.

Superfoods Australia
オーストラリア
アプリの使用期間:4年以上
Smile.ioが返信しました 2024年5月31日

Thanks so much for taking the time to leave a review! We really appreciate it 🙏

- Smile Team ✨

編集日:2024年6月8日

Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You!

Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!

The Bread Essentials
カナダ
アプリの使用期間:約4年
Smile.ioが返信しました 2024年5月31日

Thank you for taking the time to share your feedback with us. I have reached out to you via email to work towards a resolution. I am confident that we can find a solution for your business.

-Sarah