Smile ポイント・ロイヤルティプログラム

Great app for a loyalty program and fantastic customer support and service! They go above and beyond to help find solutions, especially David who was very helpful with upgrading me to the growth package!

Smile doesn't do everything I've dreamed up (could be a little more customizable), but it covers most needs, and the customer service is above par. Just wonderful to deal with. It's a great loyalty option, for sure!

Great app - support team is also really helpful with any questions that I have about the app

I'll be honest with you, as a small business owner trying to wear a million hats I lost track of just how valuable this program has been for us until recently. And when I opened up the details and saw just how many of our customers are using it, it speaks for itself. To be honest, we almost canceled this service because the rates seem daunting when you first look at them. But when you compare it to the incremental revenue that it drives, it does pay for itself fast and then generates a great ROI. Also the customer service has been terrific!

Very easy to use and set up, my customers love it , thank you!

excellent

Wonderful customer service! I needed help on a weekend late at night and they responded promptly with a solution. I absolutely love this company!

We decided to launch our first loyalty programme alongside our Black Friday campaigns this year and after a bit of research, we landed on Smile as the best option. It’s only been around a week since we launched but so far we have been delighted by the results! The app is really simple to set up and you can be up and running in just a few minutes with a basic set up. Customers started to engage with the programme straight away and we are already seeing customers starting to redeem their reward and we have just received our first referral!

The support team at Smile have been incredibly helpful, first in arranging a demo call to walk me through the app and it’s features, which was super helpful when making a decision. They have also been incredibly helpful in answering any questions I have had along the way. A special thanks to Andrea and Cole for all of there support – they have both been superb.

Overall very pleased with he app so far and can’t fault the customer support. Would highly recommend!

There is no proper onboarding (only slow chat support) and there is a lot of things that do not work.

just to name a few:
1) settings say that my mobile launcher is supposed to be on the left -> still shows up on the right side, even after waiting for over an hour
2) I created my loyalty page. Has no content. Cannot add "ways to earn" to page
3) Analytics are wrong. I had a "Member CLV" of 554 while loyalty driven revenue is 0.
4) ... and a few more

If I wait for the chat to give me all the info, I will not be ready before next month.

Lynn was very professional and helpful. She carefully reviewed my theme code, identified the issue, and clearly explained the solution. I really appreciate her support!