レビュー (6,109)

総合評価
4.9
評価レベルごとの件数
  • 評価の88%は5つ星です
  • 評価の8%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の1%は1つ星です
2024年5月13日

Great customer service. I reached out about the new plan, and she walked me through it and explained how things work.

Dominique Cosmetics
アメリカ合衆国
アプリの使用期間:3年以上
Smile.ioが返信しました 2024年5月14日

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Lisa - Smile Team✨

2024年6月5日

Smile's support was quick, thorough, and thoughtful when I had an issue with my widget not showing up correctly.

Humarian
アメリカ合衆国
アプリの使用期間:5年以上
Smile.ioが返信しました 2024年6月7日

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩

Please don't hesitate to reach out if we can help with anything else.

Cheers!

- Smile Team ✨

2024年4月26日

Smile has been a great asset to our business. I reached out to them late the other night, and Lynn was able to respond quickly and resolve my issue fast. Great job, thank you!

Love Olive Co
アメリカ合衆国
アプリの使用期間:4年弱
Smile.ioが返信しました 2024年5月10日

Thanks so much for leaving a review! So glad to hear that Lynn was quick and you found her to be amazing. We love to hear that 🥰

Yours in Loyalty,

✨ The Smile Support Team ✨

2024年4月15日

Have had Smile.io installed on our shop for a few years now without complaints. Always great customer service -- Thanks Lynn!

Wildebeest
アメリカ合衆国
アプリの使用期間:5年以上
Smile.ioが返信しました 2024年4月18日

Thank you for your lovely review. We are happy that Lynn was able to make you Smile :)

2024年4月29日

Such an easy program to manage, and our customers love it! Customer service is extremely helpful anytime I have a question or need assistance. Communication is clear, prompt, and helpful!

a boutique by Rachel Clark
アメリカ合衆国
アプリの使用期間:4年弱
Smile.ioが返信しました 2024年5月6日

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you and I'm so glad to hear you and your customers are loving Smile 🤩

Lisa - Smile Team✨

2024年6月6日

This app has been extremely difficult and confusing to setup. I have a designer putting things together and it's taken a long time just to have it look aesthetically pleasing. We added the login block on the loyalty page and then it just randomly show up on our homepage. Trying to get a fast response for needed support is actually impossible. This app costs $200/month and they take hours to respond to customer requests. The fact there's no live chat support for this app is kind of mind blowing when $10/month apps I use have instant support and assistance. I actually wish there were other viable options out there as this app is terrible when you combine what they offer vs what they charge.

shopatlasgrey
アメリカ合衆国
アプリの使用期間:1年以上
Smile.ioが返信しました 2024年6月7日

Hi there! We're really sorry to hear that you've had issues getting your app blocks set up correctly. Our team have reached out via email to help get this resolved for you, but please let us know if there's anything else we can do to help in the meantime.

2024年5月29日

Excellent app, have been using it for years and they always look after us well.

Superfoods Australia
オーストラリア
アプリの使用期間:4年以上
Smile.ioが返信しました 2024年5月31日

Thanks so much for taking the time to leave a review! We really appreciate it 🙏

- Smile Team ✨

2024年4月10日

Amazing customer service from Joana. She and her team help me a lot for the problem that I had..

Thank you all for kind and hard work.

Kallos
クロアチア
アプリの使用期間:約5年
Smile.ioが返信しました 2024年4月12日

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

-Joana

2024年6月13日

Love this app! Easy to use and support from Angie has been great. Cant ask for anything more or better!

Angie was patient and helped solve my problem with a different app integration.

Skarlett Blue
アメリカ合衆国
アプリの使用期間:6ヶ月
Smile.ioが返信しました 2024年6月17日

Thank you for the review! We really appreciate it. We think Angie is pretty awesome too 😄

-The Smile.io Team

2024年6月17日

Lynne quickly answered my query and explained things so easily. Loved the visual aids! Now I can create coupons confidently.

Pitter Patter
アメリカ合衆国
アプリの使用期間:約3年
Smile.ioが返信しました 2024年6月22日

Thank you so much for taking the time to leave this review! We really appreciate it 💖