Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

レビュー (6,551)

総合評価
4.8
評価レベルごとの件数
  • 評価の88%は5つ星です
  • 評価の8%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の1%は1つ星です
2022年3月24日

Great customer service! My issues are resolved quickly any time I reach out for assistance. Much appreciated :)

Just Thrive
アメリカ合衆国
アプリの使用期間:約4年
Smile.ioが返信しました 2022年3月25日

Thank you so much for the review! We're happy to hear we're always able to quickly resolve your questions 😄

2017年6月11日

pretty great app. It would be a lot better if discount codes were automatic.

Avas Tarts
アメリカ合衆国
アプリの使用期間:4年弱
2016年4月15日

Very simple to set up, only problem we have is that being based in the UK we need pound signs not dollars!

Ashlyns Shop
イギリス
アプリの使用期間:4年弱
2023年8月8日

David has been very informative and giving us solutions. He has been the most informative and attentive compared to other customer support reps I have spoken to in Smile

Echt Apparel
オーストラリア
アプリの使用期間:4年弱
Smile.ioが返信しました 2023年8月10日

Thank you so much for your review. We really appreciate your feedback and I've reached out to you personally to see how we can improve next time.

Best regards

David

2022年4月29日

For the most part the program is great, I deducted one star because I've noticed sometimes the "redeem rewards" option isn't always there when I'm checking a customer out at POS (this happened not that long ago, a customer who had over 1000 points was checking out- but at POS the smile integration said "no rewards available.") I acknowledge that maybe this isn't Smile's fault- maybe it was something to do with Shopify- but was frustrating nevertheless. Smile customer service is always great though! Fast and friendly and always makes things easy to understand. Thank you!!

Leaves of Trees - Canada
カナダ
アプリの使用期間:4年弱
Smile.ioが返信しました 2022年4月29日

Thanks so much for taking the time to leave a review! It was a pleasure chatting with you today and I am so glad you are enjoying Smile. I see your customers are having a hard time using points at POS, and I sent you a message following up on this! 💛 Nicole

2022年11月21日

First payment tiers are well worth the price. This would be a five star review if I didn't have to get pushed into paying $500/month just to access the API integration. Otherwise this is the best app on the market.

Gotta Go Gotta Throw
アメリカ合衆国
アプリの使用期間:4年弱
Smile.ioが返信しました 2022年11月22日

Thanks so much for taking the time to leave us this fantastic review! We appreciate it, it was a pleasure assisting you! :)

2017年10月1日

New to using, but seems great so far!

Grace Co 2016
アメリカ合衆国
アプリの使用期間:3年以上
2017年2月16日

Looks pretty good so far. Easy set up. Sort of surprised a couple basic features require membership but all in all, it seems pretty good! We'll see how it goes!

Ddcreationz
アメリカ合衆国
アプリの使用期間:3年以上
2023年9月13日

Smile is very simple to start and implement, however, the free level will not last as long as you think and the next tier is quite a jump in price monthly. An in between or lower monthly cost would be desireable.

Twelve Oak Boutique
アメリカ合衆国
アプリの使用期間:3年以上
Smile.ioが返信しました 2023年9月14日

Thanks so much for taking the time to leave a review. We appreciate your feedback and are glad you found Smile easy to implement!

I have reached out personally via email to discuss our plans and pricing. We look forward to chatting soon!

2019年4月5日

Really nice and user friendly app, also recommends a program based on my store. Maggie from the live chat customer support was very helpful, still need to check how this will work with my customers. It would have been perfect if the text in the launcher can be edited in the free plan though.

Whale Valley
エストニア
アプリの使用期間:3年以上
Smile.ioが返信しました 2019年4月8日

Thank you for your feedback! We're always trying to improve our product to make it the best it can be for merchants like you. :) We're glad you had a positive experience chatting with our support team too!