Smile: Loyalty & Rewards , 5,844件のレビュー

総合評価
4.8
評価レベルごとの件数
  • 評価の88%は5つ星です
  • 評価の8%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の1%は1つ星です
2023年6月26日

Still new to using this app but I had an issue and the customer service was helpful (although not available on the weekend, so had to wait until Monday morning)

LilyBean Gifts
カナダ
アプリの使用期間:4ヶ月
Smile.ioが返信しました 2023年6月27日

Thank you for the review! We do apologize for any lack of service this past weekend. We do have dedicated team members for weekends; this weekend was just an exception. I've reached out to you so we can make it right and ensure you are getting the service you need!

-Mack

2024年2月27日

It is a very capable app and esasy to set-up, but it was not what the client required at a 100%, also tech support is a plus.

Biolube
ウルグアイ
Smile.ioが返信しました 2024年2月28日

Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on.

Smile Team

2023年6月1日

The customer service was exceptional! Not only did they promptly address my inquiries, but they also provided me with a complimentary month. I am enthusiastic about the program and assessing the results.

Green Organic Market
コロンビア
アプリの使用期間:3ヶ月
Smile.ioが返信しました 2023年6月1日

Thanks so much for taking the time to leave a review! We really appreciate it and are so glad that you are enjoying Smile so far. Don't hesitate to reach out if there is anything else we can help you with!

-Nicole

2024年2月5日

The help center responds quickly to my questions and explains well.

melmomilk design
シンガポール
編集日:2023年5月19日

Initially the app was not getting properly installed, we were getting an error msg. Requested for tech support and received timely help. It was due to Smile's bad server on that day causing the issue. We reinstalled and its working fine. Thanks !

Picco Ricco
インド
アプリの使用期間:約22時間
Smile.ioが返信しました 2023年5月16日

Hey there!

We're so sorry for the trouble, but would you be able to try fully removing the Smile app from your app list in Shopify, and then re-installing it? The issue should be resolved now, and you should be able to install it properly :)

Thank you so much for your patience!

Joana

2023年6月5日

Très simple, et très efficace.
Seulement 4 étoiles car l’application n’est pas traduite en français

Le Dressing de Val
フランス
アプリの使用期間:8ヶ月
Smile.ioが返信しました 2023年6月5日

Merci beaucoup d'avoir laissé un avis. Nous sommes ravis que vous appréciez Smile!

Nous offrons en fait une traduction française de l'application. Nous vous avons contacté personnellement pour vous montrer comment vous pouvez changer la langue de votre programme en français.

Faites-nous savoir s'il y a autre chose avec quoi nous pouvons vous aider.

2023年6月21日

Quick and helpful support. Thank you!
Would be nice to have automatic program translations depending on the user.

Spécialités du Cèdre
スイス
アプリの使用期間:約2時間
Smile.ioが返信しました 2023年6月21日

We are so glad you found our support helpful, and we appreciate your feedback regarding languages. Our team has reached out to you personally with a workaround so that you can show the panel in multiple languages. We've also let our Product Team know about your request. Let us know if there is anything else we can do for you!

2023年8月11日

Quick and easy answers and reference materials from Nicole. Very helpful. Looking forward to developing this program with Smile.

ATWATER
アメリカ合衆国
アプリの使用期間:23分
Smile.ioが返信しました 2023年8月12日

Thank you so much for your review we really appreciate it and your kind words. I've reached out via email to see how we could have improved our service.

best

The Smile team

2016年8月2日

Great Program. It has been a little difficult for me/my customers and have had some complaints, but overall it is a great program. I do wish there was a phone number to speak with someone directly, rather than having to go back and forth on email.

Mommas Best Homemade
アメリカ合衆国
アプリの使用期間:7年以上
2015年9月23日

Great rewards app, needs a few more features in the free subscription.

Theplayground
オーストラリア
アプリの使用期間:7年以上