Smile: Loyalty Rewards Program

Smile: Loyalty Rewards Program

Recensies (6.667)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 88% recensies zijn 5 sterren
  • 8% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
12 oktober 2016

Very easy to use and quick to set up! Wonderful app! Thank you!

Colorful Affair
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
8 mei 2017

Our customers love their Jar Bucks reward points! Our rewards system entices people to create accounts on our web page. This is great for capturing website traffic info that can be used for automated marketing. In addition the points all us to execute great win back campaigns after customers have not purchased for an x amount of time.

Meal In A Jar Inc
Canada
Ongeveer 3 jaar gebruiken de app
7 juni 2021

I love everything about this app and their customer service. They reply in a timely manner and followup.

Suzi's Sweet Shoppe
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
Smile.io heeft geantwoord 8 juni 2021

We're so happy to hear that 🥰
Thanks so much for leaving us this lovely review!

26 juli 2016

It's pretty easy to use and guides you step by step trough the whole process!

Jetz Com
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
21 april 2016

Great app. Easy to set up and get running right away.

Loyal Canine Company
Canada
Ongeveer 3 jaar gebruiken de app
28 maart 2022

We have used this review since setting up our online store 3 years ago. At this point we will be looking at changing our loyalty point program. Anything less than Pro is not worth the money, and the subscription fees are out of control. We are frustrated with the lack of features in any payment plan other than Pro. We would happily pay a reasonable subscription fee for the app, but the Pro is an insane amount of money to pay for a mid-sized business, and the features in Starter or Growth are not worth it. I would recommend against other small/medium sized businesses using this app. I am glad the developers have found success with enterprise level businesses but they do not care or cater to anyone else.

Beehive Wool Shop
Canada
Ongeveer 3 jaar gebruiken de app
Smile.io heeft geantwoord 28 maart 2022

Thank you for sharing your open & honest feedback. It hurts, because we champion ourselves on supporting small & medium business 😔 . It's definitely not our intention to price anybody out of using Smile.

There's normally a way we can work together to figure out a viable way forwards. I've gone ahead and reached out directly to see how we can make Smile work for you.

Our team is online and looks forward to reconnecting.

17 juni 2020

Caveat - I haven't launched this app yet and only have the free version. But it looks like I will be able to do everything I want to do and I will update the review afterward. One star off because customer service has limited hours and the app is just a little confusing about how to onboard existing customers. But I will update and I'm sure it will be 5 stars after I start using it.

Tonik Cycling
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
Smile.io heeft geantwoord 22 juni 2020

Thank you so much for taking the time to leave us a review! We'd love to help you get started, please don't hesitate to reach out anytime! :)

Bewerkt 6 oktober 2021

Great customer service! awesome! It seems to be user friendly. I would suggest allowing customers to send emails out with referral reminders and also adding a Pinterest options for actions!

Headbands of Hope
Verenigde Staten
Ongeveer 3 jaar gebruiken de app
Smile.io heeft geantwoord 6 oktober 2021

Thank you so much for your review and feedback! We'll definitely pass those along to our product team - great ideas! 💖
We're so glad to hear that you're loving our app and customer service!

27 juni 2018

This is a very good app.I love it !

Lanzonia
China
Ongeveer 3 jaar gebruiken de app
Bewerkt 31 mei 2021

I came across an issue regarding a customer not receiving their rewards points accordingly, and the rep Tess provided me with a very detailed response and helped with troubleshooting the issue efficiently! The issue turned out to be due to the customer and not the app itself! Thank you so much for your support!

OnceMoreWithLove
Canada
Ongeveer 3 jaar gebruiken de app
Smile.io heeft geantwoord 31 mei 2021

Tess is rock star! We are so lucky to have her in our team and so happy to hear that the issue was resolved quickly. We're always here to support you!