Smile: Loyalty & Rewards
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Great app. Easy to install and use!
Happy with this program. Could do with some improvement with regard to functionality but I think this will improve over time. We will continue to use it.
Hi there,
Thank you for sharing your honest feedback. We've reviewed the conversation and agree that your experience didn't match our usual high standards on this occasion.
One of our experience team leaders has followed up with you directly to address this.
We look forward to working together to make things right.
Great responsive support from Jade! She helped with a small issue I had today and solved it very quickly.
App is easy to use! Their customer service team is very quick and helpful in answering concerns as well
Thank you for your review! We're so glad to hear that the support team was able to help out 💖
Love the look and feel of this app. I'm excited to test the loyalty program out on my customers. Thanks Smile :)
Thank you for sharing your kind feedback! 🙌 We're so excited to see your store grow with Smile :)
Great App... We look forward to working with your program over the coming years. The settings, rewards and other settings were easy to follow
Thank you so much for the 5-star rating, and for the kind words. We look forward to working with you as well! 😄
Smile is an amazing Referral App.
Customer Support is outstanding. They helped us figure out a tricky program we wanted to implement. I highly recommend them.
Thank you so much for your review 🤩
Please don't hesitate to reach out to support if there's anything else that we can help with to make your experience great!
Fab app, needed a bit of help in the beginning but the Help desk was always swift and helpful. Highly recommended. Our customers like having the rewards, and particularly like saving up for the higher values, so don't be afraid to have three or four stepped rewards. The only thing that did slow us down was working out the maths behind everything....ie, the value of our product's 'points' vs the value of the rewards 'points' is actually a complicated algorythm, and you want to get it right before you launch. Sweettooth offers a good tutorial on this, but if maths isn't your strong suit, and you start to go cross-eyed, best to talk to someone who really understands the difference between the value of the points earned and the value of the points spent, and how this applies to your business model. This could make or break your program's success. UPDATE: Needed help with positioning the app logo to avoid overlapping with another information box, and once more the Help Desk was super quick and helpful.
Great rewards app, needs a few more features in the free subscription.
Customer service is always fast and helpful. The app itself would be more helpful if it wasn't so expensive for key features such as allowing rewards to expire and being able to send reminder emails to use rewards (these automations don't cost the developers anything, but they sure do charge for it!)
Thanks for leaving a review and for taking the the time to leave your feedback! - The Smile Team ⭐️