Smile: Loyalty Rewards Program

Awesome Apps!! Highly Recommended!

Great support from Joshua. If a picture tells a thousand words - the video Joshua sent me smashed it out the park. Thanks buddy - Jeremy

I use this app and it was simple and easy to set up. Customer service is amazing, and I really feel it has helped me convert more customers.

We've been using this app for about 3 years. Overall I find the app to be missing features that I really want. My biggest sticking point is that the points are awarded right away after purchase. It would be much better from our standpoint if we could set a grace period where the points are awarded after the return policy period has ended. For example, a customer ordered several items from us and immediately redeemed her new points for a free necklace that we offer as one of the rewards. She then returned most of the order, but kept the necklace. She now has a negative points balance from her return and has not made an eligible purchase to get rid of that negative points balance. Smile does not offer a way for us to make sure the customer is keeping their purchase before they receive the points.

Another sticking point, the referral promo code link allows people to send coupons to themselves, even if they enter their own email and name that is used for their rewards. In some cases the system has caught it and "blocked" it, but only after the customer has received the promo code and used it!

Smile had a feature that excluded promo code purchases from earning points and we had been using that feature for years, until one day it was just gone. When I wrote them and asked them why they took away a feature without notice, they simply wrote back and said nobody was using it. I can assure you that's not true, because WE were using it every day. Now we have to deduct points manually for every ineligible purchase which is a real time waster for us. We also had a backlog of ineligible points that we had to go back and adjust because they did not inform us of the change. Very unprofessional. I've seen much better rewards programs than this elsewhere. We'll be phasing it out. It's more trouble than it's worth.

We at Love Light Minnesota have thoroughly enjoyed the added features we have received in our store through Smile. We have already had customers enquire about the rewards. We appreciate you Smile!

We are only small grocery and not too much profit at here. I using the app until they send me the email.
with 600 orders/month , is not too much in rural and their palan is $199/month. Very expensive for us.
I will use another ways for that

Very great app!! I also using on POS as well, It's really useful and easy to control the setting and handle customer's points. like it.

Fantastic App. Has really helped us increase revenue on our store. A great way to reward customer loyalty. Thank you Sweet Tooth.

Amazing customer service by Christian! Great program and great support! If you are considering using smile please don't.

Very easy to use and my customers love it! Installation was fast. Customization is a breeze to match my branding.