Smile: Loyalty Rewards Program
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Easy to use and works as intended.
Support team is helpful and will try to solve the problems you have with the app until it is no longer a problem. They'll also help you understand anything you have questions about the app. Highly recommended!
Thank you so much for the 5-star rating 💖
Rachel was incredibly helpful with our setup and answering our questions. We look forward to using the rewards programming.
Thank you so much for your 5-star review! We agree - Rachel is super helpful! 💖
Clean & simple!
Great customer service and best of all its free!
Definitely increased the amount of transactions & sales for us instilling a rewards program :)
This app is awesome! We started out with the free version, and eventually moved up our plan to the Small Business Plan. We are really happy with is so far and have been seeing an increase in members joining every day. It's a great incentive to give customers to keep on coming back! Highly recommend. Compatible with mailchimp, and really easy to navigate.
We've been using it for only a few days, but so far uptake by customers has been great. Support for any questions etc is A+.
Thanks for the 5-star review 🤩We're stoked to get an A+ for our support, and we hope the uptake by customers continues to be stellar 💫
Fast and pleasant assistance. From a technical point of view, it's too bad that it's not yet possible to apply a minimum order value to use loyalty discounts on shopify POS orders.
Thanks for taking the time to leave your feedback. We are so glad that you have enjoyed our service, and have reached out to your personally with a nontechnical solution for how to add minimum order values on your POS system.
Great app, easy to integrate, beyond over priced. They hold a bit of a monopoly on the market and they sure milk it.
Thank you for reaching out and for the valuable feedback!
I actually had a question about the app and I got directed to a bot, but within 1-minute it actually put me to an actual person, Larry. He was extremely helpful not only answering my questions, but addressing them and resolving them!
Thank you for your review,😍 I'm so happy Larry was able to help you. Just between you and me, we think he is really awesome too! 🙌 Best of luck with your program!
The app is pretty fine, easy enough to use and customize. We really liked it for a while.
HOWEVER, we realized that when our customers click the button to earn points for certain tasks (ie follow us on insta, or like our fb page) smile IMMEDIATELY rewards the reward points, upon clicking the button.
I was testing it out and got a reward point email from them before the new browser with our instagram was even done loading.
I reached out to support and they explained due to certain laws there is no way for them to verify if users actually follow through with the actions, but they believe that most people do.
Alright, thats totally fine, but can you please implement a delay in sending the email/ awarding the points? like a 5 or 10m delay in that email being sent would give the individual a moment to actually go ahead and follow through, and they are WAY more likely to do it that way.
Update: I was able to deactivate the auto email, while this is better than nothing, it would be great if they could introduce a delay option!
Thanks for taking the time to leave us a review. We are always looking for ways to improve Smile for merchants, and your feedback helps us do that.
You are correct that we aren't able to verify the social actions before awarding points since Facebook, Twitter, and Instagram don't allow 3rd party apps like Smile to track user data. We understand that this isn't ideal and hope that these sites will allow us to track in the future.
While it isn't possible to delay the points earning at the moment, we did add it as a feature request for our product team to look into. Our Product Team takes merchant requests seriously, and hopefully this is something we can come up with a better solution for.
We reached out to you personally to see how else we can improve your experience with Smile. Let us know if you have any other questions or concerns. We are here to help!
Great app - does exactly what we need.