Smile: Loyalty & Rewards , 5.978 recensies
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I did not know how to do something so I reached out to the support chat and Nicole was very helpful and insightful! Quick to respond and clearly helped me resolve my issue and learn better how to use this app. Thank you!
We appreciate you taking the time to leave a review! It was a pleasure chatting with you today, and I am so happy I could help 💛 -Nicole
I am new to the Smile reward program and had many questions. I was helped via chat support with Nicole and she was super knowledgeable on all that Smile has to offer. All of my questions were answered and now I feel like an expert!
Thank you for the kind words about Nicole ✨We will be sure our team sees your feedback! 🙏
Sweet Tooth was easy to setup. I'm just waiting to see how this performs.
We currently use the free version of this application. Though it does not come with all the perks of the paid versions we have been very happy with the app so far. It meets our current needs, as we use it further we intend to upgrade as well for the additional features. Using the chat feature Smile.io has been able to help us with any questions we have while setting this feature up on our website. Would recommend this app for any business looking for a quality loyalty program. Smile.io does it right.
Thank you so much for the 5-star review ✨Excellent to hear that you are happy with the customer service being provided through live chat!
You guys need to add a lot of things, analytics by customer and what time frames they signed up etc in addition to how many total people are signed up for the rewards program per your individual store and more background statistics on how the customers are interacting with the points they are using on a month-month basis. It would be nice to see which customers signed up which months and which customers got more points after a given month to align them with campaigns running on our site. NONE of this is available. Very plain, cut & dry rewards program.
The app is great and I would give it 5 stars if it didnt have 1 glitch that they still have not fixed... If you use their referral program, there is NO way to prevent fraud. So that means, customers can create multiple emails and get the referral discount without ever being blocked. So customers are repeatedly using a referral discount on every order without the app stopping it or blocking it. So in the end, you end up losing more money than making money from the referrals. But the rewards portion part works great and has no issues!
Thanks so much for sharing this! 🙏 Feedback like this really helps ensure that we can provide the best experience possible for all of our merchants. 🙌 We’re always working on making the referral fraud prevention measures better! We're sending an email your way with a more detailed explanation and with the best ways to mitigate this moving forward 👍
Simple and powerful rewards and loyalty program. The support staff is responsive and helpful. Maggie quickly resolved my issue with connecting Smile in our custom theme.
Thank you so much for the 5-stars! :) We're so glad that Maggie was able to help 💖
Caveat - I haven't launched this app yet and only have the free version. But it looks like I will be able to do everything I want to do and I will update the review afterward. One star off because customer service has limited hours and the app is just a little confusing about how to onboard existing customers. But I will update and I'm sure it will be 5 stars after I start using it.
Thank you so much for taking the time to leave us a review! We'd love to help you get started, please don't hesitate to reach out anytime! :)
The app is a must for all shopify stores
Using this app to make customers happy! so far has worked like a charm! recommend this if you are just starting out
Thank you for the 5-star review ✨ Glad to hear it is easy to use and good for starting out!