Smile: Loyalty & Rewards
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Its incredibly slow loading. Make sure when you start you set the points up the way you want them. The settings it comes with will immediately start giving points out to your customers. It was giving out its own version of high points so that when I set up the system I wanted all the customers had all these points and were getting rewards. Cost me money and then had to go manually lower the points for each one. So set it up the way you want it from day one I moved mine to $1 is 1 point - they had it something like $1 is 5 points. Also when you go to use the reward - do not close the window before copying the rewards code! As you will not be able to access the code again.
Hi there, Nicole here. Thanks for taking the time to leave us feedback. I understand that you initially set up your program in a way that wasn't best for your business. We are happy to help make any recommendations or help with any calculations to ensure that you are set up for success!
I just sent you a private message going over how much you are giving back to your customers. Our team of Experience Managers specialize in program configuration and strategy, and are happy to make personalized recommendations for your program at any time!
I also wanted to let you know that customers can access their previously redeem rewards at any time in your rewards panel. They can see all of their discount codes and click "apply code" to have the discount automatically add to their current cart.
Please let us know if there is anything else we can help you with!
Easy to set up and use! Awesome way to reward our customers and promote brand loyalty. Customer service is top notch as well. Highly recommend!
Thanks so much for your lovely review 💖 We're so glad to hear that support was able to help!
Great free options. Will be upgrading though
This is an awesome app. Very easy to use and a great way to boost sales. Also takes a lot of manual work out of tracking referrals and coupons. :-) Thanks Sweet Tooth
The customer service is excellent! Nicole and Andrea were super helpful in guiding me through the set up. They patiently answered all my questions!
We appreciate your kind words and are so glad you enjoyed our service. Thanks so much for leaving a review. Don't hesitate to reach back out if there is anything else we can do for you :)
Trying to explore but for now looks simple and amazing.
I really like this app. It has a nice customer experience. The membership to get all of the perks is a little steep though
Thank you so much for your review and feedback! We really appreciate it! 💖
I could make it work now in my settings sections
Easy interface and customer management. Having hiccups lately. Rewards points are being used and re-credited back to customer giving them endless point. Not happy right now and support takes a day + to get back to you.
Anyone else having issues where the rewards are used for a purchase and instead of being deducted from the customer's reward account, they go right back on it. I'm waiting for support but wanted to know if we're alone here. Our customers are shopping and getting free rewards dollars. icky
Thanks so much for taking the time to leave us a review! We're so sorry for the technical challenge re: POS points. This has been resolved by Shopify - and our support team will reach out with a CSV to adjust for this!
Great, easy to use app. Step by step guides and easy explanation of process. Can't wait to see how much it helps our sales.
Thank you for the five-star review! 😄