Smile: Loyaliteit & Beloningen
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It didn't worked had a lot of bugs and dropped my CVR I couldn't request a refund and its more expensive than the revenue that it got
Thank you for taking the time to leave your review here,
I'm sorry Smile didn't work the way it should have, and that a difficult month left you worse off rather than better. That's genuinely frustrating and not the experience we want for your store.
I'd like to help turn this around. Please reach out to our team through the in-app chat and we'll look into the bugs, the conversion impact, and the refund you weren't able to request, and work through it with you directly.
In case we don't hear from you there - I've personally reached out directly via email.
Alex and the Smile.io Team
Very disappointed with the Smile app and their support team. The customer service response time is extremely slow — even after seeing the messages, they take 2–3 days to reply back. We are paying a significant amount for the app, but the support and solutions provided have not been helpful at all. Overall, the experience has been frustrating and unprofessional. I would not recommend this app and would suggest looking for a better alternative.
Hey there,
Thank you for the feedback here - we've reached out directly on the conversation to assist further.
If you give us the chance, we're confident we can find a path forward to keep you happy with Smile.io.
Alex & Smile.Io Team
What a terrible trash experience. Not only that the app intergration not display the blocks that I needed but it didn't display any blocks at all. I had to contact support to even get the blocks / settings I want it. Not to mention the support person messed up my website and I had to fix my website afterwards because they jumbled up my categories. Terrible app
Thank you for sharing your review and experience here with our team!
We're very confident we can help work through this directly and have reached out to schedule time for an in depth setup and configuration audit with our technical support team.
We look forward to hearing from you - and the opportunity to help make this right.
Alex & Smile.io Team
Do not use. Zero customer support and once you sign up you will be forced to pay $199/mo FOREVER or Cancel. Such a shame.
Hey again!
We realized we'd never actually responded to your review here and wanted to follow up since we last connected on getting you on the right plan.
We'll reach out directly via email to see if there's anything we can assist with.
Alex
I used free plan, but the app charge 79$, please refund
Thank you for taking the time to share this here! Someone from our team will reach out to you directly, we're confident our team can help get this resolved quickly.
Ik heb deze app getest, echter deze app beschikt niet over de mogelijkheid om de Nederlandse taal te gebruiken in de communicatie naar klanten. Dus niet bruikbaar voor ons. Technisch / functioneel prima app overigens
Hey Marteen! Thanks for taking the time to leave us your honest feedback!
Joana from Smile here 👋 Regarding languages, we currently offer Smile in 5 languages (English, Spanish, French, German, and Portuguese) but full translations for Dutch are not currently offered.
However, I have sent you an email with a few examples of Dutch merchants using the semi-translated version of Smile!
Looking forward to hearing from you soon!
Met vriendelijk groet,
Joana 🙏
There is no proper onboarding (only slow chat support) and there is a lot of things that do not work.
just to name a few:
1) settings say that my mobile launcher is supposed to be on the left -> still shows up on the right side, even after waiting for over an hour
2) I created my loyalty page. Has no content. Cannot add "ways to earn" to page
3) Analytics are wrong. I had a "Member CLV" of 554 while loyalty driven revenue is 0.
4) ... and a few more
If I wait for the chat to give me all the info, I will not be ready before next month.
We are so sorry to hear that your experience wasn't up to our usual standards. A member of our team has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
Tried to use for consignment and POS, spent hours trying to get it to work, but couldn't get an exact amount for a customer to carry over to POS. Tried support, their AI was helpful, but it took over an hour to connect me to someone and they didn't look at the issue and then just stopped replying.
We are so sorry to hear that your experience wasn't up to our usual standards. A member of our team has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
Support is difficult to communicate with. If you have B2B transactions on the same website, don't use this app.
Thank you for your feedback here. Someone has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
We discovered that more than 12,000 discount codes were created through this app and then published on coupon websites for anyone to use. Nobody ever warned us this was happening. It’s obvious someone hacked or exploited the referral program, but instead of helping, support didn’t even apologize or offer a solution to delete or block these codes.
This is unacceptable for a platform that should be protecting merchants, not leaving us exposed to abuse. If you value your store and revenue, think twice before trusting this app.
Thank you for your feedback here. Someone has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
