Smile: Loyalty & Rewards , 5.550 recensies
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Smile is great due to their features and partner integrations.
***POS users this is something to be aware of.***
3 stars because we use mainly the POS feature.
When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction.
Lisa, Jade and Lynn from the support team is great! 5 stars!
Thank you for taking the time to leave a review! We are glad that you find our team helpful :)
When customers cancel a transaction, the reason that the points are removed is that the reward has been redeemed. Customers can still use this reward on future purchases, so the value of the points is not lost.
That being said, we are always looking to learn how we can improve Smile and make it more user-friendly. We have reached out personally to learn more about how we can help you with this!
The app is pretty fine, easy enough to use and customize. We really liked it for a while.
HOWEVER, we realized that when our customers click the button to earn points for certain tasks (ie follow us on insta, or like our fb page) smile IMMEDIATELY rewards the reward points, upon clicking the button.
I was testing it out and got a reward point email from them before the new browser with our instagram was even done loading.
I reached out to support and they explained due to certain laws there is no way for them to verify if users actually follow through with the actions, but they believe that most people do.
Alright, thats totally fine, but can you please implement a delay in sending the email/ awarding the points? like a 5 or 10m delay in that email being sent would give the individual a moment to actually go ahead and follow through, and they are WAY more likely to do it that way.
Update: I was able to deactivate the auto email, while this is better than nothing, it would be great if they could introduce a delay option!
Thanks for taking the time to leave us a review. We are always looking for ways to improve Smile for merchants, and your feedback helps us do that.
You are correct that we aren't able to verify the social actions before awarding points since Facebook, Twitter, and Instagram don't allow 3rd party apps like Smile to track user data. We understand that this isn't ideal and hope that these sites will allow us to track in the future.
While it isn't possible to delay the points earning at the moment, we did add it as a feature request for our product team to look into. Our Product Team takes merchant requests seriously, and hopefully this is something we can come up with a better solution for.
We reached out to you personally to see how else we can improve your experience with Smile. Let us know if you have any other questions or concerns. We are here to help!
The app is OK, it does what it's supposed to but to be honest I'm considering pulling it because the pricing structure is so ridiculous.
The basic level beyond the minimal free plan jumps to a massive $50/month and you don't really get much for that and then for simple things like analytics to show you whether the app is really generating much return on the monthly cost you have to be on the enormous $200/month plan which is frankly ridiculous when vastly more complicated apps cost far less.
It does what it says reasonably well but I'm struggling to justify the price to be honest.
Thank you so much for taking the time to leave us feedback. We are always looking for ways to improve and value your thoughts and ideas. We sent an email with additional information to see if we can help.
Best regards
David
Limitation on POS filter.
This app has cost me thousands of dollars. It rewards people on top of any existing discounts in my store and there are no rules or ways to prevent it stacking. I am losing money all the time due to this. Not happy. The aesthetics are nice but they clearly don't understand retail business and how customers behave.
Thank you for your review. We really appreciate your feedback. We want to ensure that Smile benefits your store and increases engagement with your customers.
Smile coupons are not able to be combined. Unfortunately, some 3rd party apps conflict with Smile and can cause unexpected behavior, such as allowing discounts to stack. We don't recommend using these apps alongside Smile for this reason. We also have a recommended setup to help optimize your rewards program and ensure it works for your Store. We will be happy to help you adjust your program and have reached out via email.
Best regards
Smile Team
Its barely good enough considering it is free. There are issues with finding customers. The search is difficult and will only find exact, full matches. You cant just search by a first or last name. you have to have both.
The price offerings go from free to $50 to $200 a month. Which they need a lower cost option with features I could actually use. most of the feature even at the premium package just aren't useful.
Thank you for your feedback, we really appreciate it! One of our team members has reached out to discuss your points made below.
- Hannah & The Smile Team :)
Very good app, would use it if it offers multi-language for one store. Already in 2021 it was mentioned that Smile wants to integrate it but 2023 and still no option for it. Best app but in todays multi-lingual world a pitty you do not offer. Other apps like Bon Loyalty are soooo much cheaper and they offer multi-languages with good translation. Hope you change this asap. then I might come back ;-)
Thank you so much for taking the time to share your thoughts with us - it helps us improve continuously and maintain our growth mindset. At the current time, there isn't an easy way to translate Smile into multiple languages. However other customers have also expressed their interest in multi-language support, and we can see why. We're starting with the ability to offer Smile in a single non-English language first since this is a very popular request we hear. We don't have a timeline for multi-language, but we've added your vote to the request internally and will revisit it as soon as we have the capability.
- the Smile Team 🙏
Ultimately I received a resolution to my issue, however I was bounced between agents a few times. They all at least seemed looped in, so that was good. One rep disappeared for an hours, and another jumped on only when I sent a new message saying that my agent stopped responding. I’m glad everything was resolved, but it took way too much waiting around. Otherwise liking the app a lot. Thank you.
Thank you for your review and we are glad that your issue was resolved. We strive to respond as fast as possible and please know that our typical response time is within 24 hours. We are really pleased to hear that you are liking the app a lot!
We will be reaching out to you to learn more about the experience you had.
All the best - Hannah & The Smile Team :)
This app lets you create a great rewards program for your loyal customers. My store sends care packages to deployed military and being able to give commands, parents, spouses, children, etc. who want to support their loved one overseas is just an overall great thing. The only thing is that it, and adding other apps, KILLS your site speed. Keep that in mind when adding apps to Shopify. www.Troopster.org
some hiccups along the way, but overall it's pretty easy. It looks good as well.
I would like to know how to add points from my already created sets without exporting them again...