Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Recensies (6.584)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 88% recensies zijn 5 sterren
  • 8% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
7 november 2024

The app is easy to navigate, you can tailor it to best suit your website, but some portion you won't be able to which is fine with me. But with their customer service is quick and helpful. Shelby has help me navigate and find out why my customer wasn't getting her point and I was able to adjust it and explain to my customer the reason why. I would recommend for others who want to start on loyalty program on their website.

Mystic Perfume
Verenigde Staten
Meer dan 2 jaar gebruiken de app
27 november 2024

Online support is great, still getting head around the app and how to make it worth our customers while as well as creating ease of use for staff.

BAZAAR BOUTIQUE
Nieuw-Zeeland
Meer dan 5 jaar gebruiken de app
Smile.io heeft geantwoord 29 november 2024

Thank you for your review, please reach out to our support team if you have any questions, to make sure you're getting the most value out of Smile!

5 november 2024

If I was just reviewing the customer service and troubleshooting/help I just received from Shelby then it would be 10* (seriously, I can't express how grateful I am for her help because without it I would have given up and just taken the hit and removed Smile.io completely rather than deal with the tech issue!), however it seems like I'm reviewing the whole app and my experience so far is that if you're not amazingly tech-savvy (I'm reasonably adept) then it takes a while to get your head around the intricacies. Overall, fantastic support and I have very little to complain about considering that I'm currently using the free plan which gives a great 'basic' offering plus unfaultable customer service. I'm looking forward to understanding Smile.io more and hopefully it won't be long until we're able to upgrade to the better paid plans.

(Thank you again, Shelby. You're a star!)

MALA Home Fragrance
Verenigd Koninkrijk
6 maanden gebruiken de app
26 november 2024

Trying to figure out why some of my customers are not able to pull up their reward points to redeem them on their phones. Kind of sounds like a glitch. We are currently working on the situation and customer service has been as helpful as they can be, just still trying to get the problem resolved.

Sugar Chic Boutique
Verenigde Staten
12 maanden gebruiken de app
Smile.io heeft geantwoord 29 november 2024

Thank you for your review, we appreciate your words. This has been internally escalated and we are hoping for a fix soon!

12 november 2024

Customer service has been great! The few times we've had questions, Lisa has come to our aid within just a few hours, not only with answers, but also with screen-shots, and even embedded video/GIF that make it very easy to understand! Explanations have been simple and complete, making sure that we fully understand the solution. Thanks for the great customer service! :)

Radiant Research
Verenigde Staten
3 maanden gebruiken de app
28 november 2024

Easy to set up and use.

The main drawback is that the sign-up for rewards requires a separate process from the standard account sign-up on Shopify. It would be much better if the regular account sign-up page included a checkbox for rewards, allowing for a single, unified sign-up process.

Goldmania New York
Verenigde Staten
Ongeveer een jaar gebruiken de app
Smile.io heeft geantwoord 1 december 2024

Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)

3 oktober 2024

Helpful & prompt customer service. The app is working well for us at the moment (we are on the free plan), but there is a small issue with guest nudge referrals not working. Apparently this is to do with the new Shopify checkout and Smile are working on a fix to this.

Enigma Component Shop Ltd.
Verenigd Koninkrijk
12 maanden gebruiken de app
9 september 2024

Great app with good customer service, very reactive and always trying to find a solution. I would give 5 stars, but we still do miss translations functionalities, right now a lot them are only available in English, and we would love to extend them to other stores with its full potential (using points in checkout, on product page, customer page...)

Melvin & Hamilton
Frankrijk
6 maanden gebruiken de app
Smile.io heeft geantwoord 11 september 2024

Thank you for your review and feedback - this is something we will definitely look into and keep you updated with.

We are very glad to hear that our customer support were helpful in trying to find a solution for you!

17 oktober 2024

Our store no longer needed this functionality, but the customer service was prompt and helpful

Belly Bandit
Verenigde Staten
Bijna 4 jaar gebruiken de app
19 november 2024

The app is pretty good, but twice a year I look at other review apps to see if i can reduce my monthly costs. Its nearly the same as Klaviyo email system but does not have the same functionality. We have had the app for ages and there doesnt seem to be any more obvious innovation. But hey the devil ya know..... The support team is awesome, responsive, i guess thats what i am paying for?

BodyFX
Nieuw-Zeeland
7 dagen gebruiken de app
Smile.io heeft geantwoord 21 november 2024

Thank you for your review! Someone has reached out to learn more about how we can give you the most value while you're using Smile :)