Smile: Loyalty & Rewards , 5.285 recensies

Algemene beoordeling
Cijfers per recensieniveau
  • 87% recensies zijn 5 sterren
  • 9% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
14 augustus 2023

We really enjoy Smile! It’s a bit on the expensive side (but what good programs aren’t?), but the customer service is great and the app is extremely easy to navigate within Shopify.

Our only complaint is the inability to exclude products/services from EARNING points. We have some services were we make only 20% commission, yet our customers receive full rewards points. The only work around is to manually subtract points from customer accounts after they pay (not ideal). A work around given to me by the extremely helpful and friendly service rep, Andrea, was to specify collections that would be eligible to have rewards APPLIED. While helpful if we are concerned about how the rewards are used, we are more concerned about making sure we have the ability to control what can earn points in the first place. This is a very specific problem for a niche business like our (a quilt shop), but just an FYI!

We still plan to use Smile and will likely just have to increase reward thresholds to ensure we’re not just handing out rewards like crazy!

The Quilty Shop
Verenigde Staten
9 maanden gebruiken de app heeft geantwoord 16 augustus 2023

Thanks for taking the time to leave a review. We are glad that you are enjoying Smile so far, and appreciate your feedback, so thank you for taking the time to tell us how we can make Smile better.

I have reached out to you via email to offer you 1:1 support in setting up your program so that you are not giving away too much to your customers in your unique use case. We look forward to speaking with you and helping you optimize your program!

26 juli 2023

I like this rewards programm very much, the costumer support was always very helpful. The free plan has already a lot to offer! The only thing I miss is that there can not be a individually customized and tracked referral discount code, only the option with a referral link. They already explained to me why it's not possible with the code, but I still think it would be a good option.

Lu Dynasty Cosmetics
Ongeveer 2 maanden gebruiken de app heeft geantwoord 27 juli 2023

Hi there, Nicole from the Merchant Success Team at Smile here,

Thanks for taking the time to leave a review. We are glad that you are getting a lot of value out of the Free Plan, and our support is always helpful :)

We take merchant requests very seriously, so we appreciate your feedback about the referral links. Unfortunately, giving out referral discount codes rather than referral links, would leave your store vulnerable to referral fraud and self referrals, since discount codes can be shared.

The other good thing about the links, is that it they bring customers to your website directly, which increases referral conversion, since it places shoppers right where they can order! With a discount code, this wouldn't happen. It relies on your customers to also share the website properly, which doesn't always happen.

I've reached out to you personally to offer a call where we can go over some ways to make referrals even easier for your customers, and hear any additional feedback you may have.

2 januari 2023

It's great to use, and easy integrate with Shopify POS.
However, since we just transferred the POS system from another system to Shopify.
The customers who were transferred became guests on the app, so they can't redeem the points they earned in the old system until they make the first purchase with Shopify POS OR create an online account before making any purchase. *The team is working on this issue.
Overall, it's still a great app to use, and the customer service was professional and patient.

Leivine Wine & Spirits
Verenigde Staten
3 maanden gebruiken de app heeft geantwoord 4 januari 2023

Thank you so much for taking the time to share your thoughts with us - it helps us improve continuously and maintain our growth mindset. We're always here to assist and are definitely glad to know you find our app and customer service to be of the quality you described!
- the Smile Team :)

11 augustus 2023

My website is currently being fixed, but looking forward to seeing this work in my favour, with my customers benefitting too. I’m currently playing around with the free version, before I leap into paid. Customer service from Jade has been incredible, even with me being on the free plan. Gives me a lot of confidence in the product

Emilia Hunt
Verenigd Koninkrijk
23 dagen gebruiken de app
10 november 2022

While the reports available in-app are a bit basic, (-1 star) I was able to get the data we wanted from Jade on the support team. We were looking to asses cumulative point earning & redemption by customer (and tier group) which we were able to compile based on the exports she sent us. Thanks again for the help Jade!!

Best Bully Sticks
Verenigde Staten
Ongeveer 3 jaar gebruiken de app heeft geantwoord 10 november 2022

Thanks so much for leaving a review, I am super happy I could help today :) Thank you so much for your feedback as well! I'll pass it onto our team. -Jade <3

26 september 2023

It's hard to give 5 stars when I just barely signed up and haven't had much time to implement the app, BUT I received some very helpful support from an agent on that I would rate 5 stars.

Healing mountain crystals
Verenigde Staten
Ongeveer een maand gebruiken de app
15 juni 2023

Generally the app functionality is good. Only a small percentage of customers actually sign up for Rewards and use it for discounts. One thing I don't like is that in the Discounts section in Shopify, it populates all of the generated discount codes. I wish there was a way to avoid that. Customer service is superb! Nicole helped me with some button display issues, and she was very responsive and informative. Thank you!

Seriously FAB®
Verenigde Staten
Meer dan 3 jaar gebruiken de app heeft geantwoord 15 juni 2023

Thanks for taking the time to leave us your feedback. It was great chatting with you and I'm glad we were able to help you today.

I reached out to you personally and offered a solution to keeping your discount codes organized in Shopify, as well as a program review with one of Merchant Success Managers to help you increase your program engagement.

Let us know if there is anything else we can do for you!


21 november 2022

First payment tiers are well worth the price. This would be a five star review if I didn't have to get pushed into paying $500/month just to access the API integration. Otherwise this is the best app on the market.

Gotta Go Gotta Throw
Verenigde Staten
Bijna 4 jaar gebruiken de app heeft geantwoord 22 november 2022

Thanks so much for taking the time to leave us this fantastic review! We appreciate it, it was a pleasure assisting you! :)

Bewerkt 19 mei 2023

Initially the app was not getting properly installed, we were getting an error msg. Requested for tech support and received timely help. It was due to Smile's bad server on that day causing the issue. We reinstalled and its working fine. Thanks !

Picco Ricco
Ongeveer 22 uur gebruiken de app heeft geantwoord 16 mei 2023

Hey there!

We're so sorry for the trouble, but would you be able to try fully removing the Smile app from your app list in Shopify, and then re-installing it? The issue should be resolved now, and you should be able to install it properly :)

Thank you so much for your patience!


30 juni 2023

Good value for money and support have been very responsive to my questions and have created mini-video tutorials for specific issues. The functionality is B2C focussed and we run a B2B business, hence I'm not able to give 5 stars as some configuration options that would be useful aren't currently available.

Unilever Professional India
5 maanden gebruiken de app heeft geantwoord 30 juni 2023

Thanks so much for the feedback around some of the things we could be doing better to be more B2C focused. I have reached out to learn more because we would love to hear more specifics about what these needs are!

Genuinely looking forward to hearing more. See you over in the email/chat threads!

Yours in Loyalty,