Smile: Loyalty Program Rewards
Cumpre os nossos mais elevados padrões de desempenho, design e integração. Saber mais Abre numa nova janela
Avaliações (4 131)
Refinar
-
Por classificação
Excellent App. Works flawlessly and support rep Lisa is amazing and fast to respond. She also has a cute doggie!
Thank you so much for taking the time to leave this 5-star rating, we think Lisa is amazing too! We really appreciate your review! 💖
- Smile Team✨
Jade help me out on support. It was quick and efficient! I highly recommend them for your Shopify Loyalty program.
Thank you so much for your kind words! 💛 We're delighted to hear that Jade was able to help you quickly and efficiently. Your recommendation truly means a lot to us! 😊
— Smile.io Team ✨
Awesome customer service. I spent hours trying to figure out where discount code that my customer used came from. In the end I gave up and contacted support. My issue was resolved withing minutes.
Thanks so much for the review with kind words, we're always happy to help!
- Smile Team 🌟
The customer service is excellent! They clarified all my questions, and the referral program is working very well. Erin, Lisa, Shelby and Andrea are very professional, thank you very much!
Thank you so much for taking the time to leave this review 💖 It's been a pleasure assisting you!
Lisa - Smile Team✨
Andrea was great! She was able to target what the issue was and provide me with step-by-step instructions! The issue was resolved via email in less than 10 minutes.
Thank you for taking the time to write this review.
Don't hesitate to reach out in the future if you ever need anything!
- Smile Team ✨
It was really helpful to have Erin assist and guide me with solving different technical problems and how to integrate work flow with Smile~ Erin provides detailed and thoughtful assistance and asking the right questions to help me. Really appreciate it!
Just that I find Smile system does have a lot of improvement to make, for example customer reminder emails should have more built in customisable functions eg description text space, and more criteria provided to create VIP tier settings (example not only based on customers' purchase amount / points earned, but also specific order numbers, duration, etc) also the bonus campaign is only limited when there is one "earn points by making a purchase method", so now if we got more than one way, we are not allowed to use the bonus campaign unless we pause them. So i find it not friendly enough despite of the fee we are paying for this system.
Great service! The app works great and when we did have an issue the Smile team was extremely helpful in working with us to get a solution.
Thank you so much for your kind words! We're so glad to hear the app has been working well for you and that our team could support you in finding a solution when needed. We truly appreciate you taking the time to share your experience! 😊
— Smile.io Team ✨
Lynn from Smile.io was a huge help, and very kind and easy to work with. I deeply appreciate the customer service she provided.
Thank you so much for your lovely review! We're so glad to hear that Lynn was kind, helpful, and easy to work with — we’ll be sure to share your kind words with her. We truly appreciate you taking the time to share your experience! 😊
— Smile.io Team ✨
Great app - could use some minor changes but otherwise it's very easy to use.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :)
- Smile Team
Customer service was excellent. Even though I wasn't able to achieve what I needed to, I was guided through different ways to get the same outcome from an experienced customer service representative. Thanks!
Thank you so much for your kind words! We're really glad to hear that our team was able to guide you toward alternative solutions, even if the original approach wasn’t possible. We truly appreciate you taking the time to share your experience! 😊
— Smile.io Team ✨