Avaliações (6 087)
Refinar
-
Por classificação
It's hard to give 5 stars when I just barely signed up and haven't had much time to implement the app, BUT I received some very helpful support from an agent on smile.io.com that I would rate 5 stars.
Thank you so much for your kind words we really appreciate it.
We've reached out via email to see how we can improve our service.
Best regards
The Smile Team
Still new to using this app but I had an issue and the customer service was helpful (although not available on the weekend, so had to wait until Monday morning)
Thank you for the review! We do apologize for any lack of service this past weekend. We do have dedicated team members for weekends; this weekend was just an exception. I've reached out to you so we can make it right and ensure you are getting the service you need!
-Mack
Joana was great at answering all my question and concerns. I am satisficed with her service.
Thank you for your review. We have reached out via email to see if there is anything we can improve on.
Cheers
The Smile Team
Quick and easy answers and reference materials from Nicole. Very helpful. Looking forward to developing this program with Smile.
Thank you so much for your review we really appreciate it and your kind words. I've reached out via email to see how we could have improved our service.
best
The Smile team
Great customer service and response time - I wish you could just switch CMS systems with having to create a new account but the overall process was painless.
Thanks guys
Thank you for taking the time to leave your feedback - we are really happy to hear you had a smooth onboarding process!
5 star customer service. Lisa was able to quickly answer my question and confirmed my suspicion.
3 stars because smile.io does not currently offer a way to exclude a collection from point redemption. The solution is clunky - create a collection that does not include those items. That works but is not ideal
Thank you so much for taking the time to leave this review and share your feedback with us! We are always looking for ways to improve and value your thoughts and ideas 🙌
We'll be here if there is ever anything else we can help you with 😊
- Smile Team✨
The customer is really great and really friendly.
Thank you for your review. We have reached out via email to see if there is anything we can improve on.
Cheers
The Smile Team
Quick and helpful support. Thank you!
Would be nice to have automatic program translations depending on the user.
We are so glad you found our support helpful, and we appreciate your feedback regarding languages. Our team has reached out to you personally with a workaround so that you can show the panel in multiple languages. We've also let our Product Team know about your request. Let us know if there is anything else we can do for you!
So far so good
Thank you for your review. We have reached out via email to see if there is anything we can improve on.
Cheers
The Smile Team
I think it's a great app but the pricing, for a small business, is very steep...especially as we are in Canada where you can add a 35% increase to the number. I think the model should be a monthly fee, based on features used, not based on number of subscribers. We only use it to track points, we do not market to clients pulling any of the other loyalty levers. That being said your sales/retention team were super helpful at making this a palatable solution. Andreadana put together and offer and then, in her absence, Lynn guided me through accepting the offer. So, from a customer support standpoint, I am very satisfied.