Smile: Loyalty & Rewards , 6 009 avaliações
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*Update on previous 4 star review
So it seems Smile has decided to pull back what they offer on the free plan and has pushed some of the basic features things to $199USD (not even the $49USD plan) which is dissapointing. I think pulling features back on a "sticky" product is a bit of a sneaky trick because business owners are unwilling to change an app that has lots of their customer data integrated into it. Adding new features to entice people to upgrade or pay is a much nicer way of doing things. My initial annoyance with the app still hasn't been fixed 6 months later and I still have customers wanting to include freebies on the order they just placed, which causes us issues and upsets customers, they need to fix it so that rewards get emailed to the customer after the order has been fulfilled. I'm going to start looking at a new rewards program, this one just isn't working well for us and causes me annoyance on a weekly basis.
Great app. would give 5 stars however, please please please can you reinstate reward customers when the financial status is shipped for shopify customers, instead of paid. It is causing lots of admin headaches in our company and upsetting customers. The issue is a customer makes a purchase then gets a reward email immediately then wants to bundle / redeem the reward with the order they just placed, we use a 3PL and don't get always get a chance to change the order and really its not generating return business, instead just costing us money and upsetting customers when we cant combine the order.
Thank you for your review and feedback! We understand that this is an important feature for you - and we'll be sure to pass this along to our product team! 💪
We are using sweet tooth on https://aussiediscreet.com.au because we needed a simpler app than some of the other more complicated loyalty apps. This is easy to setup and it is simple for the customer to understand. Aussie Discreet has found its new referral and loyalty system.
Just installed it and am looking forward to seeing what it can do. Might have to upgrade the plan, not crazy about the tab...www.heydayfootwear.com
Great app and easy to set up. Currently on the free plan and has most of the features that I need. I would upgrade if the starter plan wasn't too pricey. 49USD/month is a bit heavy for small/new businesses.
Thank you so much for your 5-star review 💖 Our goal is to help small businesses succeed in whatever way we can. I've sent you a message to see if there's something we can do about the Starter Plan that would work better for you.
The set up was really easy! good amount of flexibility and personalisation. We like very much :)
I find this app incredibly useful for my business! & It's free!!!!
Sweet tooth has been working nicely so far! I had a little problem with the tab showing and sweet tooth fixed it immediately. Great app overall!
I'm happy to be able to try out the Smile Program for free and provide good rewards for my customers.
Thank you so much for giving us a try and for leaving us this lovely review ✨
Good
Only 3 star because there isn't Italian Language. I think you can improve it with other languages...
Hello! Thank you for sharing your open and honest feedback. We rolled out the translations feature relatively recently (right at the end of 2020), and so we're being careful to ensure everything is stable before considering how to grow it further.
We're tracking feedback for other languages internally, so we'll add your details to that list. I hope we can accommodate you in the future.