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I try to open the app to view info and it says that the app has an error...so nothing even comes up. Deleting...unfortunately now all my customer's points will also be deleted...
Thank you for taking the time to reach out to us and leave your feedback! We are sorry to hear of the issues you are experiencing and dove into things on our end. 🔦 I just sent you an email regarding my findings. 🤓
Your program and dashboard are functioning as normal, but you have disabled points and referrals, which will pause your program. In order to relaunch the program simply hit "activate" for both points and referrals. 😸
If you deleted the app please re-install it as all your customers data will be deleted within 48 hours in compliance with internet privacy laws. If you experience any further difficulty just reply to me via email, or email help@smile.io, or you can always pop into the Live Chat via the app itself or our website, smile.io. 😺
We hope to help get you sorted asap! Thank you so much! ☀️
Cheers,
Joshua - Smile Team 🧙♂️
I cancelled this app over two months ago and I am still being charged. I reached out to customer service multiple times and have been ignored.
Hi there!
Our team has reached out get this resolved for you but we haven't seen a reply back yet. If you aren't getting our responses, please send an email to help@smile.io. We'd like to get this resolved for you today if possible.
Thanks.
💛
NOT recommended.
Creates fake customers for the free trail plan to make you almost reach your limit.
When you go to delete them you have to do it one by one, no option to select all
super slow also app and support staff not worth it its just waste of time interface has so many bugs issue
Hey there! We're so sorry to hear this. Our team has sent a message your way to help out.
USER / BUYER BEWARE. It should be stressed that this app does NOT connect to social networks (Instagram/Facebook/Twitter). Any task you assign for points does NOT have to completed by the customer. Smile will reward ppl the points as long as they just click the button. Because points=money, you will basically be giving money away on tasks that may very well go uncompleted. They have a great support team who offers suggestions to help combat this, but ultimately it's a flaw in the system that should be corrected or at least made aware to users.
Thank you for the feedback! We've sent an email your way with some additional information to clarify.
confusing to use. They say its easy but its not. too much friction
At first, it seemed like a great loyalty app. After the expense of switching from Marsello and their horrible customer support, we chose Smile. We have over 5000 customers and the app treats everyone that does not provide an email address as a guest. The problem is that it does not credit them for their purchases even after changing the setting. Now we have to find another loyalty app and spend the expense to convert our customers. Very disappointed.
Hi! 👋 Thank you for leaving your candid feedback - that's pivotal for our growth! 🙏 We are reviewing the matter internally, and we will be reaching out as soon as possible, or feel free to contact us at help@.smile.io
The customers services is horrible. I been asking help for a simple fix and they just don't want to help me at all. How dissapointing considering the price of the apps
Thank you for your feedback! We've sent an email your way :)
Too expensive. Does anyone know a cheaper app? Too expensive for a small business. It's just the service they offer does not correlate to the price.
Hi there,
Thank you for sharing your honest feedback with us.
Supporting small business is what we love doing the most. So we'd love the opportunity to connect with you and figure out a viable and affordable option to use Smile on your store.
If you could email help@smile.io or jump on our live chat, we'll see what we can do to help :)
Absolutely the worst app experience I have ever had. I have no idea why anyone uses this. Both points and referrals programs fail massively when it comes to the pieces that should be customizable on the website end, and both are absolutely dreadfully user-unfriendly on the customer end. There are so many flaws in both systems I feel like they are selling this ridiculously overpriced app without ever even having beta tested it, as customer service was not even aware of the very obvious issues that I immediately noticed. I would give zero stars if possible, and my strongest recommendation to stay far away from this garbage, but I will say that their customer service team was very responsive, even though they were 100% entirely unable to help fix any of the problems that are absolutely evident. My customers couldn't even figure out how to use the rewards, and I don't blame them because it is an utter PITA and can fail at multiple points along the way. So very bad. So very over-priced. Save yourselves and look elsewhere.
Thank you for the feedback!