Arvostelut (41)
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Luokituksen mukaan
Great app and 10/10 support. highly recommend for SMS marketing for all shopify stores.
I use this app to send order pick up reminders after I have fulfilled an order. The developer made a customization for me that fit my needs perfectly. They also added a new feature when I requested additional analytics. Thank you!
Thank you for your review. We are glad to know that you are having a good experience with our SMSGo app. We wish you all the success in your business.
Stay safe,
Arpit
Team Zegsu
For any app to earn 5 stars especially paid ones, they need to provide prompt and efficient customer support and customer support doesn't exist for this app! The app has been sending SMS shipping notifications and I never activated or authorised that feature. In fact, there is no way to turn this feature off even though it is disabled in the app. Because of this reason my balance kept exhausting and even after sending 4 emails, I still haven't received any reply. Pathetic support! Uninstalled! Save your time and go for some other app which can provide some customer support! ***Thanks for your reply but email was sent to contact@zegsu.com isn't that the contact email? Also, I am not sure what ticket or dashboard are you talking about. I only sent emails and didn't get any reply. I have forwarded the email I sent to this address again.
Dear Decorfaure Team,
First of all, we want to apologize for the inconvenience caused to you. Customer satisfaction is our top priority and we strive hard for it.
Regarding your query, we have been having an email communication through Ticket#641613. If you check your inbox, you will see that we have answered all your queries. This ticket was created by you after clicking on the 'support' tab that we have on our app's dashboard.
Regarding our team being unresponsive, we just found out that you have been replying to the automated emails sent to you regarding balance updates and welcome emails. Please note that this mailbox is not monitored as this is not a support mailbox. If you use the support tab on our app dashboard, we get back to you within a few minutes. Unfortunately, since you did not use this feature, your email landed in the spam folder, hence our team did not get in touch with you.
Regarding the shipping notifications, we can see that it is disabled on your app dashboard. Can you help us with some phone numbers and SMS details that were sent to your customers, please? Until you explicitly enable this feature from the 'notification tab' this feature remains disabled. We have verified the SMS logs and we do not see any order notification being sent from your account.
That being said, we are an ethical business and we take customer feedback very seriously. Please do not worry about the funds as it will be credited back to your account after we assess the situation.
We have sent you an email, please check it out and we promise to make this right.
Thanks
Arpit
Team Zegsu
Im happy with the app!! :) Improve my conversion rate, templates are easy to do/change, customers like the experience, i recommend this app!! Thanks :)
When you have a question about anything, they are so helpfull, and answer so fast, when you contact them. Will recommend them.
Thank you for your review. We are thrilled to know that our SMSGo app is adding value to your store.
Wishing you all the success in your business.
Stay Safe,
Arpit
Team Zegsu
wonderful app on entire shopify platform for providing comprehensive sms solution which includes abandon cart recovery, marketing campaigns and shipping notifications. simple interface, affordable pricing and features like custom branded url and sender id makes it the best in its class. Moreover the best part is the support, especially the man Arpit, you throw the problems at him and he has the solution for you. Very prompt response, understands the needs of customers and always available for help. Highly recommended!
Thank you so much for the kind words. Reviews like these just make our day so much better :)
We promise to maintain the same level of top-notch user experience and customer-centricity in our business.
Rooting for your success!
Arpit
Team Zegsu
Great app for abandoned checkout recovery. Useful for increasing your conversion percentage and bolting on more revenue with little to no extra work on your part.
This app saved me! I needed an app to send my customers a payment confirmation when I manually marked their orders paid. They were very helpful and made it possible!!! loooove this app! NO MONTHLY CHARGE!
Thank you for your review. We are glad that you provided us with your unique use case and implementing this feature has only made our app better for all our merchants. We wish you all the success in your business.
Stay safe,
Arpit
Team Zegsu
I had a great experience working with Zegsu SMSGo. Support team has helped me in creating SMS header and SMS content templates. Finally I am able to send SMS with my brand name and contents which is auto sync with Shopify store. Highly recommend this app for great service.
Thank you for your review. It was a pleasure working with you to onboard the SMS header and content templates. We hope this has helped increase your brand value and abandon cart recovery metrics.
We wish you all the success in your business.
Stay safe,
Arpit
Team Zegsu
I use Drip as my abandoned cart email tool and I have really solid results for conversions. Then I started to notice I was getting more and more people that would abandon, but I didn't have an email address....but I did have a phone number. That problem, lead me to this app. I am going to tell you right now, just get this app. It is that simple. If you need more details, read on. I downloaded the app, and had it up and running in less than 10 minutes--that did include my customization. I set it up with 2 text messages. The first text message goes out 10 minutes after a cart is abandoned and offers a 10% discount code (that I can track),. The second goes out 24-hours later and offers free shipping. In the two weeks that I have been using this, I have converted 5 orders for a grand total of $508 in FOUND MONEY. The app suggests that you turn off the email part, but I am comfortable using both Drip and this for my abandons.... Oh, and did I mention it is cheap? The cost for a text message is dirt cheap. I added $10 and think that will last me a good long time. If you are looking for a cart abandonment tool that can send text messages...this is it.
Hello David,
Thank you so much for this amazing feedback. This is the best Christmas gift that we could have ever asked for!
We are thrilled to know that SMSGo is adding value to your store and helping you recover lost sales. We promise to keep working hard, keep on improving our app, and adding more features in order to provide a WOW service to you, always.
Wish you a merry Christmas and a very happy new year 2022!
Stays safe,
Arpit
Team Zegsu