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For some reason they removed the sync list feature that allows you to update your SMS list with your new customers. I've about had it with their service. From the double dipping on per sms msg costs, and charging for campaigns that their system didn't run until hours later (it is supposed to happen within 5 minutes or so), to their non-existent communication.
Dont trust this company and install this app. Once you have installed then they will start charging even you dint use their app. Their https://www.theconvertway.com/ chat person not replying to refund the wrongly charged subscription.
Their sales persons not attending the calls. So be aware and dont install their app. This is pakka cheating company.
We sincerely regret the inconvenience caused by your recent experience with ConvertWay. Please understand that this does not reflect our usual standards.
The delay you experienced was due to an unexpected absence in our finance team.
We have since addressed the issue promptly.
We hope you will consider giving us another opportunity to serve you better.
Useless. No tracking. No UTM tag. No way to know if the SMS is actually being sent. Can't even have an idea about the conversion rate of this app. Don't know how many clicks it brought etc.......
Pure SCAM and waist of Time & money I pay +60$ better use Klavyio it's 1000 times better, this application not work at all, have try to contact support multiple times and they promise to fix those bugs, CAN NOT even sent TEST SMS to myself, Extremely suspicious results of Delivery for SMS.
Hi Team,
This is not the kind of experience we want our customers to have. We are really sorry for the inconvenience caused to you.
As we can check, the delivery rates of your campaign is more than 90%. Eve in that case our team has also offered you the full refund.
We have been trying to reach you, but there is no response. We request you to please give us one more chance to serve you.
I have uninstalled this app by mentioning, that I am not getting a customized template on the growth plan, and the same I get with another service provider at a lesser price. The associate who was coordinating with me refunded my account balance after a long struggle and did not deactivate or delete the account.. It's been more than a week since I have been trying to solve this and the girl has not picked up the phone, She said it will be deactivated or deleted (2FA) today so that I can move on but it isn't happening. These guys are a trap. I am stuck with these guys. I do not recommend this app to anyone.
Looks like a company of fraudsters. Everyday you discover a new hidden charge. Dont recommend at all There are better apps in a fraction of cost available
Hi Team,
We apologize for any inconvenience caused to you.
Our pricing is very transparent, and there is no hidden pricing at all. And we have just recently add another premium plan by adding new features.
"fraudsters" is a very strong word and its very demotivating, we strongly object to it.
We really wished, you could have written a review after using our services.
It does not allow your customers to opt out of receiving messages nor is there any reporting to view along with this app!
Application not operational at all, I want a refund of $ 30, none of my clients have received order confirmation sms, or any other.
I send emails to support and nobody answered me!
I require a full refund of payment for SMS.
Scam!
We are sorry for the inconvenience.
we had already connected with you regarding the refund on Email and we are waiting you to respond. Please respond to mail as soon as possible so that we help you out with this issue.
Regards
Team Shipway
i pay 60 usd and doesn't work i want my refund i send 2 mail to the support and i dont recieve anr answer i want my refund
Hello Carnívoro.mx
Sorry for the Inconvenience caused which was mainly because of difference in the time zone.
As per our system your refund has already been processed. So please check.
Team Onjection