Snap: B2B Wholesale Pricing

Quick to install.
Hides Prices for b2b
Also includes registration form app

Great app and really great support team.

best app

No responce to my tickets, which were simply deleted rather than answered. JS keeps crashing, and the support team refuses to fix it.

I was happy with SnapB2B until mid-December when it has started to generate data on every order. I raised this with support on 16 Dec 2025, and they said they would get back to me as they need to speak to the development team but still have not got back to me and it is 06/01/26.

Also now the app is not working at all!!

They use to have support via live chat but now rely on AI and email. Which means I have no way of escalating this when they do not reply to my emails!.

We use this app for B2B specific pricing and it works perfectly, not only in the cart but in every price display. Outstanding support from their team, especially Vince, who helped us configure the app in our theme within minutes.

I hope you are doing well.

I would like to raise a concern regarding the current customer login and pricing behaviour on our store.

At present, when a customer registers as a wholesale user, a “Wholesale” tag is automatically added to their account. Due to this, once they are tagged as wholesale, they are unable to view retail prices from their side. If they want to purchase as a retail customer, they are forced to log out and browse the store without logging in.

There is no customer-side option to switch between retail and wholesale modes, which is creating confusion for users who want to place both types of orders.

I kindly request clarification or a possible solution for the following:

Can customers be given a toggle or option to switch between Retail and Wholesale modes?

Is there a way to allow logged-in wholesale customers to view retail prices as well, without removing the wholesale tag?

Are there settings or app configurations that can improve this experience?

This is an important concern since it directly affects customer workflow and order conversions.
Please look into this issue and advise us on the best possible solution.
Sometimes customers buy on wholesale basis sometimes customers purchases on retail basis so order limit we set moq 10 pcs due to that they cant go for single pc
Thank you for your support.

The app was difficult to set up. The registration form didn’t display correctly, appearing below the footer, with no options to adjust its placement. It also installs code into your theme without providing any way to remove it. We use the latest version of Dawn, the free Shopify theme so claims to be compatible.

When registering a B2B account, no confirmation email was received. We later discovered it had gone straight to the spam/junk folder, which is far from ideal. There’s also no option to send emails from your own domain, which would help prevent this.

On top of that, we couldn’t log into the B2B account at all, as it kept rejecting the correct user credentials. Support is only available via email, not live chat, which made resolving these issues even harder.

Fortunately, we had backed up our theme before installing, so we were able to revert once we uninstalled.

Overall, the app feels like a quick workaround to add B2B functionality without upgrading to Shopify Plus, but in practice, it’s unreliable and poorly executed.

Customer service is very quick to react and keeps constant communication. Tobias was very helpful with making the new price update work with our custom shopify theme.

We had a bit of an issue with another discount we had applied sitewide but luckily Alice was able to help us out and we got it sorted.

I can recommend this app to any business that wants to do group specific discounts and not spend tons of money on expensive memberships.

Don't have too much time on the app, but loving it so far! We are a small business with only a few customers in need of B2B pricing. After searching for what felt like a year, we came across Snap and it was exactly what we needed! Started with the free plan as a trial, but definitely upgrading so we can set up more price lists for different customer groups!

Alice did an amazing job answering my questions and helping me through the app set-up!