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I use this app to promote my business. so far so good. Im still getting use to using snap chat but im getting there slowly buy surely.
This is frustrating.
Why would you make the Snapchat Ads app available in my country to install while I can't use it for its sole purpose because my country isn't eligible for a business account on the app?
When I tried to start running ads, my account was automatically rejected!
What am I then going to use this app for if my country isn't eligible for it?
I have contacted Shopify support to further investigate this situation because all of this was just a total waste of time and would like it not to happen again to anyone.
Is a TRAP! This app generate just trafic but 0 potential clients. DON'T NEED TO WASTE YOUR MONEY OR TIME! Real deception for us.
Horrible experience no proper support from the Snapchat team
Simply closing the chat boat and no replay for mails
the app isnt working on my shopify
BE AWARE! They keep charging you even after you stopped running your ads. I ran ad for one day. they charge too much. I even removed my billing infos. they still charging me. I am angry right now. they will be dealt with. you messed with wrong person. I worked with FBI for 20 years.
Thank you, we are investigating this. Please share more information via our support channel:
Please file a support ticket by following this link: https://businesshelp.snapchat.com/en-US/i-need-help
Select "Shopify Integration" and then "Campaigns in Shopify's Marketing Tab" and then scroll down to fill out the form.
STAY AWAY! I started with snapchat to campaign my website and after a few days I cancelled my campaign but still getting charged every single day! Do yourself a favor and keep away!
Very poor experience. Customer support doesn't exist. I submitted a simple question. No answer for a few days.
Thank you for the review. We have resolved the issue you ran into last week. We believe everything should be working, as expected, for your store. Please email the support alias if you still see any issues.
Horrendous customer support. I started up some ads and was instantly locked out of my account. Ive been getting charged for ads for over a month. $156. Customer support has been terrible back and forth with automation. There is literally no resolution to my problem and they cant remove my payment method. Oh but they sent me a screenshot saying that their conversions showed I had 2,000 clicks. I have google analytics, google tags, and obviously shopify analytics and I can literally see how much traffic I get from snapchat ads. It is nowhere near this number. I would be very careful about this sketchy ad program.
I won't be using snapchat ads again! I did as the promotion required spent $25 on a campaign that I created via shopify and i was supposed to get a $100 ad credit. after my initial campaign ended i waited a week because that's how long it said it would take for the credit to be applied but it never came after I contacted snapchat ad support they tried to weasel out of the promotion by saying I didn't follow the requirements which I know i did and refuse to honor the promotion. so be it your refusal to honor $100 credit cost you potential hundreds more in future ad spend I'll use my marketing budget on the other sales channels!