Snowball: Affiliate Marketing

The support experience has been disappointing. I waited a month for the Klaviyo integration templates, which I still haven’t received. Despite not being able to use the platform due to the Klaviyo issue, I was billed and denied a refund. Additionally, setup is challenging, and the affiliate link cannot be used in TikTok post.

Signed up for Snowball about 2 months ago but had some massive personal set backs in my personal life that pulled me away from being able to get things synched up and moving for our affiliate program. I finally got to diving into the platform over the last 2 days and this is hands down the best affiliate site I've come across. The customer support has been incredible and the tutorials and walk throughs have been such a game changer as I'm learning and understanding the platform. So stoked to be using Snowball. Cheers guys.

Snowball has taken our Influencer programme to the next level. Very pleased with the help of customer service who is always available to help out with any questions.

We are still in the early stages of fully activating with Social Snowball, and while the experience has been promising overall, there have been some significant challenges.

The platform is designed to operate with a hands-off approach once set up, which should eventually save our staff time and allow them to focus on other critical areas of the business. However, the initial setup and integration with Klaviyo have been very time-consuming and complex. We've encountered issues where affiliates don't receive emails because they aren't subscribed, or randomly miss emails that are sent out. Additionally, when we transferred affiliates from another platform, many didn't receive the welcome email, even though flows were in place, leading to confusion and frustration.

In addition, working with Snowball's partners, Tremendous and Trolley, has been incredibly frustrating. It felt like we were being given the runaround when trying to gather the necessary information to move forward and no one would connect with us on a phone call. While I am still working through these kinks, I must acknowledge that Mals has been incredibly helpful throughout this process, consistently providing quick and effective communication, which has helped make the setup process smoother.

Love this app for our affiliates! And support is always prompt and helpful

Social Snowball is the best affiliate marketing app that we have used to date. With their automations and great onboarding our team has saved countless hours that are now used to source, onboard and activate more affiliates. Mals is invaluable: always available, quick to find solutions, and ready to go above and beyond for everyone. Zohaib and Noah jump in and you feel like they are an extension of your team.

We're very happy with Snowball, from the functionality to the wonderful support team!

Snowball is a fantastic idea and very user-friendly. You'll be up on your feet in no time, but if you do need assistance, the support staff is exceptional. Performance of the app will vary by business, but if it fits your model, give it a try for a while and see if you can make things snowball!

Funciona perfeitamente. O support é muito atencioso e tenta resolver as questões o mais rápido possível. Óptimo para quem quer ter uma rede de afiliados e ter possibilidade de pagar de forma legal com as regras portuguesas.

Love the app. Customer support is absolutely amazing and they helped me a lot. Especially Ani was super responsive and help me set up the app on Shopify through a collaborator request when I was super confused how to do it. Highly recomend them!