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I like everything I've tried with SoldLive so much so I haven't tried any other app for this and I plan to continue with the SoldLive, no need to go elsewhere.. It has been simple to use and easy for my customers. I LOVE the fact that messenger shows them the options for them to click on if they didn't mention (size/color, etc) they don't need to know how to type it out. Thank you for that. I also appreciate the support emails and the cost is amazing. Thank you again for a great product,
I used this system for almost 18 months. The first 6 months went really well for the need of my store, collaborating with the developer, however, the service and quality has declined. Was offered to test new features and later those features were removed without notice and only being offered on a higher plan. Unfortunately in the last couple months, communication has been very poor and unprofessional at times. Many times questions or concerns were brought forward and were ignored on initial request.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you have experienced while using our app, and we appreciate your support over the past 18 months.
We understand that the removal of features under beta testing without proper communication may have caused confusion and disappointment. We apologize for this oversight and will ensure that we improve our communication with our users in the future. Our goal is to provide the best possible experience for all our customers, and we are continuously working to enhance our app and its features.
Regarding the communication issues you mentioned, we are truly sorry if you felt that your concerns were not addressed promptly or professionally. We take all feedback seriously and strive to provide exceptional customer service. We will review our support processes to identify areas for improvement and ensure that our customers receive the assistance they need in a timely manner.
Once again, we apologize for any inconvenience you have experienced and appreciate your feedback as it helps us grow and improve. Thank you for your understanding, and we wish you the best in your future endeavors.
I have been using SoldLive for about 18 months. There were glitches and hang ups with the system that I worked through with the developer. My frustrations with this app have occurred in the last 6 months. In exchange for positive reviews I was given access to new features such as sku claims being anywhere in the comments for my customers. We all loved the new features and became accustomed to them only for them to be taken away. When I sent a ticket to the help desk due to the sku claim feature not working I was told it was now only available on a higher priced plan. In my opinion, this was a bait and switch. At no time when new features have been rolled out in the monthly emails was it stated they were for a limited time or that they were not part of the plan I was enrolled in. I lost sales because I did not realize the feature had been taken away and customer claims were not being added to their carts. Very unprofessional to not state upfront that access was limited. I recently received another email on 4/17/23 for an upgraded feature (multiple automatic product postings per day) and asked if I would like it. I replied yes and immediately received a response and access. When I inquired if it was part of my plan or if access would be for a limited time my email went unanswered and is still unanswered to this day 12 days later. It is time for my business to move on to another platform that is a better fit.
Olivia,
We appreciate you sharing your experience with SoldLive. We always grandfather every customer on the pricing plan they signed up with.
However I can confirm that we offered you access to experimental beta features that we had to take away from you later. Some of those features turned out to be too expensive or problematic to offer to everyone, and we made the decision to only make them available on our Business or Scale plans when they came out of beta. We apologize for the inconvenience and frustration that caused you as a beta tester.
We learned a valuable lesson from working with you, which is to not offer beta features (ex simultaneous streaming to FB + IG) to our most loyal customers without explicitly stating that it may not be part of the plan you're on when the feature comes out of beta.
We no longer have any beta testing programs or support any customizations outside of our 3 standard plans because of this experience. Thank you for teaching us this lesson.
Regarding asking for reviews, we only ever asked for honest reviews on G2 or Getapp. We never incentivize for reviews on our Shopify app listing page.
Regarding your inquiry about multiple posts, we apologize for missing your email. That was around the time I was hired to take over customer support and your email may have fallen through the cracks. I respond to every email inquiry within 24-48 hours now.
Thank you again for using SoldLive for 18 months. And we wish you the best in your Paparazzi business!
Joy
This has been an amazing addition to my Shopify store. One of the best investments I've made to allow for more time freedom! Joe has been incredible to work with! Highly recommend to anyone wanting to take invoicing out of their weekly schedule!
I have been using this app for almost a year. I love it because I go live on Facebook and have a Shopify website. I don’t have to worry about double selling items because when I seek it on my Facebook live. The app will update my inventory on my website.
Best app ever. Try it and you will not regret it. Joe also offers the best customer service. It saves time.
This app is great. Exactly what I was looking for. Super easy to set up. I did have a little issue getting it to work properly with my store but a quick email to support and it was fixed in a day. Great product and great service. Thanks!
oldrocktees.com
I love the fact that SoldLive keeps track of my inventory. I don't have to worry about customers having to register to checkout. They can check out on Facebook or Instagram. This product is simple and easy.
Cons
I don't have anything I don't like about this product. Once you purchase, it is a game changer.
Thanks so much Lachandle!
If you'd like to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
Absolutely AMAZING! I chose this over commentsold because customers do not have to register, they checkout directly on my website! Which is great for up selling! Customers love it as well!!!!! I’m am soo impressed that I have direct communication with Joe. That is seriously HUGE!
I love this app! It works for both my live sales and my regular wall drops. My customers add multiple items to their carts through comments throughout the week across different posts. The app holds everything for them in their carts, and they check out at once for everything. So simple for them! And it saves me a bunch of time not having to make draft orders for comments and keeping track of who claimed what and then hunting people down to pay their invoices.