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Overall, my experience has been good. Easy for the customers, like the scanning the item option, and it shows up on the overlay. The main issue I continue to have is certain customers on certain live sales will comment the correct number, and never receive a facebook message to check out. The next live sale it will work for them, and not other customers. Trying to trouble shoot this problem with no solution, which has constituted in a loss of some sales. Hoping the problem gets fixed, because I do like the ease of this app.
Thank you for your feedback. We understand that ensuring shoppers follow the correct process can sometimes be challenging. To clarify, the checkout messages will work seamlessly if the instructions are followed. It doesn’t require technical expertise—just clear guidance on how to interact with the system.
We’ve noticed that some shoppers may not be following the outlined steps, such as clicking the correct button instead of typing options in a direct message. Providing this guidance to your shoppers is key to resolving these issues, and we’re happy to offer a final Zoom call to review instructions and address any questions you may have.
That said, continued misunderstandings and frustration indicate that our app may not be the best fit for your needs. While we are committed to supporting our users, we must also ensure a positive experience for everyone involved. If these challenges persist, we reserve the right to discontinue your access to the app to save both of us unnecessary frustration. Should you decide to part ways, we can assist with uninstalling the app from our side to make the process seamless.
I have been using SoldLive for about 18 months. There were glitches and hang ups with the system that I worked through with the developer. My frustrations with this app have occurred in the last 6 months. In exchange for positive reviews I was given access to new features such as sku claims being anywhere in the comments for my customers. We all loved the new features and became accustomed to them only for them to be taken away. When I sent a ticket to the help desk due to the sku claim feature not working I was told it was now only available on a higher priced plan. In my opinion, this was a bait and switch. At no time when new features have been rolled out in the monthly emails was it stated they were for a limited time or that they were not part of the plan I was enrolled in. I lost sales because I did not realize the feature had been taken away and customer claims were not being added to their carts. Very unprofessional to not state upfront that access was limited. I recently received another email on 4/17/23 for an upgraded feature (multiple automatic product postings per day) and asked if I would like it. I replied yes and immediately received a response and access. When I inquired if it was part of my plan or if access would be for a limited time my email went unanswered and is still unanswered to this day 12 days later. It is time for my business to move on to another platform that is a better fit.
This review, along with 2 other negative reviews, were posted on the same day (April 29, 2023). It was a coordinated attack from a group of abusive merchants from the same multi-level marketing company.
These sellers were known to abuse other software vendors, and were banned from multiple apps including SoldLive.
All 3 MLM sellers are now out of business.
I have been trying to get in touch with them via email for continuing to take a monthly fee even though I have opted out of their program per the email I got from them stating it wasnt a great fit because I barely used it. So why is NO ONE responding to my messages!!!!!!!!!!!!
We replied to all your emails explaining that we were unaware that Shopify automatically charged your store for our app after they froze (and then unfroze) your account.
Your store was frozen by Shopify (not us) for several months, and then they automatically billed you when they unfroze your store.
We refunded your charge when we learned that Shopify unfroze your store and charged you.
Please check your spam folder as it does not seem like our email responses are reaching you.
I love this app! The automatic daily posting of products is a huge time saver for me and going live is so easy!
The support staff is great to reach out with any changes or updates and helps me decide which ones are best for me and my shop. I can’t say enough good things about this app! THANK YOU SOLD LIVE!
Thank you for your review!
If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
I loved this app when it was first presented to me, but quickly learned it wasn’t what was marketed to me. I felt used for information to make this like a larger app C.S. Developer was super helpful at first, but his attitude was condescending and we were told our problems and questions were too much to handle. I prefer to invoice manually now vs being put down like that.
This review, along with 2 other negative reviews, were posted on the same day (April 29, 2023). It was a coordinated attack from a group of abusive merchants from the same multi-level marketing company.
These sellers were known to abuse other software vendors, and were banned from multiple apps including SoldLive.
All 3 MLM sellers are now out of business.
I recommend this app because it has enhanced my live presentation. It has also helped me organize my inventory using the assigned numbers. It is absolutely an awesome App.
Thanks so much Nydea.
If you'd like to have a zoom call with the founder to discuss your live sales, please reach out to the support team and we will connect you with him!
I never go live, as in absolutely NEVER. But that's the best part about this app. I use it in my VIP group for destashes, VIP only items, etc so that I don't have to manually invoice anything. It's amazing and Joe is always there to help almost immediately. He is willing to research and customize features as well. He's always looking to improve the system and resolve any issues.
Thanks so much Jordin!
If you ever want to have a zoom call with the founder of SoldLive to discuss your group sales, please reach out to the support team and we will help you schedule a time with him.
I've been using SoldLive along with other apps to test out features. SoldLive has a few great features other apps don't have that are invaluable to me. One is their autoposting to FB and IG feature which normally you need a whole separate app for. The ability to live sell on IG is a complete game-changer! No other app has this down like SoldLive. The overlay feature is another feature which other apps have but not the ability to generate via barcode scanning. As a live seller these features are gold. I do wish there was a way to use the barcode/overlay feature outside of the app because then I can upgrade my live shows using any external streaming feature and still get my overlays on the live, but this is my wishlist! SoldLive is always working on the next great feature with the hottest platforms and that is a win for me as a seller! It allows me to enter markets ahead of the pack. I'm looking forward to where SoldLive is headed although it's a little pricey, what you get in return, if you utilize all the features is well worth the investment.
I will rate this app a five star!! The process has saved me a lot of time with invoicing! Joe is patient, helpful and keeps us updated about the app! I scan the products, pull the orders, and I can clean up after the live, take pictures or go to bed, etc. Before it would take 2 hours or more creating and pulling orders... The app creates the invoice for you and sends them out the time frame you set and sends a reminder as well. If you have been thinking about it.. Go for it. It's worth you time, energy and brings the fun back into your business!
This app is definitely a game-changer for my business. I no longer have to spend hours sending invoices, going back and forth with customers to remove items that they've claimed, or constantly informing them of all of the items they've claimed. This app has not only given me my time back but has also helped me organize my inventory with a numbering system. The support is 100% unlike any other apps that I've used, Joe is amazing with his communication and availability to assist. I've received nothing but positive feedback from my customers since switching to this app, they love it and how it gives them control which enhances their experience.
Absolute game-changer! Hard stop. Period. I was so happy to be introduced to this product by one of my fellow Paparazzi consultants. Since I work a full-time job, I need systems to help me save time, and SoldLIVE is doing exactly what it's supposed to do! The app is always up-to-date. To add a cherry on top, Joe, the app developer, customer service skills are top tier. He's 100% involved and always willing to help. I recommend this app to business owners who are fed up and tired of doing things manually. Automated invoices are a game-changer for your business.
If you are looking for a live selling overlay system without breaking the bank this is it! It integrates so easily with Shopify so you don’t have to use an outside source like comment sold or buy it live. Plus they don’t screw you with tons of fees! Joe is super helpful at customer support. Definitely recommend this app as the best option for Shopify users looking for an overlay & automatic invoice system!
Jess was wonderful in walking me through the steps needed for using the Overlay with scanning device. She is very patient, understanding and most importantly never makes you feel that your not important. Also, I have found that the app itself is making me become more organized with my inventory. When going live the inventory is numbered, invoicing is done and life is much easier. I highly recommend this app.
This app is so easy to use. This was my first week using it and it has given me so much needed time to do other things.
I use the app to streamline my invoicing process. The customer service that Joe provides is unsurpassed. Features I like customers comment on the live and an invoice is automatically generated. The best features are my customers can watch the replay of my LIVE and still comment and get invoices as if they were watching it LIVE. Also, being able to do preorders by posting a picture the customers can comment and be put on a waiting list until the product arrives.
I use this app to help me with my invoicing process. I love this app because it saves me time, and because it's directly connected to my Shopify store I can go live and send traffic to my store all at the same time. I also love that I can choose a day and time that all carts will expire, and I can have all numbers match my sku (location) numbers here at my warehouse to easily find product while filling orders, but I ultimately love this app because my customers love it. My customers love that they don't have to register, and they love being able to see and alter their carts as they wish, this helps them to remember what they have claimed and to know where they are in their spending budget. Thank you Joe for your patience and time with me, you are awesome ! I definitely recommend the SoldLive app!
This app has been a game changer for not only my customers but my time behind the scenes. It’s super user friendly and Joe is amazing at communicating and problem solving with any and all questions or concerns. My customers LOVE this new way to shop and I can’t wait to see how it helps me grow my business this year! Thank you for an amazing app!
I am very new to shopify and SoldLive. I used the overlay feature for the first time and my customers loved it. They loved seeing the number, because many like to shop without the volume on . It was very clean, crisp, and easy to read. I did not use the scanner feature but it was very easy to maneuver to the next item on my laptop.
App has been so easy to use. And support is top notch. Love not having to manually invoice for my lives.
I love the FB live comment app. You don’t have to be live either to use it and it integrates with Shopify. I personally tried comment sold and not a fan at all. You can use it on your biz page and or group just by doing wall drops or going live. The creator of the app is super helpful too in setting it up and working together.
This has been an amazing addition to my Shopify store. One of the best investments I've made to allow for more time freedom! Joe has been incredible to work with! Highly recommend to anyone wanting to take invoicing out of their weekly schedule!
I use the SoldLive app to get my customers invoice in their hands while their purchase is fresh on their mind. I like how my customers can get off the live and pay their invoice even if I am not done with the live show. It also helps me tremendously with inventory management. What I love the most about the app is that, as a business owner, it helps me to spend more time with my family instead of manually creating and sending invoices after a live show. I get to walk away after my live and let the app do the rest, even for replay viewers! I enjoy this app!
SoldLive is the BEST app that I've used through Shopify! Preparing for and carrying out our Live Shows used to take 2-3 days. Now with the SoldLive app, I have absolutely no prep work and no invoicing to do. Using this app has saved us so much time and effort. It is super simple to use and the customer support is AMAZING!
I love the simplicity of it. I am able to add my products prior to my live or on the spot. I love that the app invoices my customers for me. This app has helped me tremendously. The stress of invoicing and checking on customers invoices to see if they are paid or not has been eliminated and I can be more present as a mom, wife and teacher! I have struggled lately with the app ending suddenly but not too concerned about it as Joe has been helpful along the way and I’m confident will help me resolve this issue
Needing to streamline my process, get back my time from creating invoices and watching live replay to confirm I didn't miss any claims during my live shows and to capture new claims. I wanted a system that will easily integrate with my Shopify store and I can across the app SoldLIVE. The setup process was QUICK and SIMPLE. Immediately capturing album and live sale comments minimizing overselling. Bonus feature the WAITLIST on sold out items is GREAT! Great customer service, timely response in getting questions answered with action taken to resolve the issue. Always asked if I have any feedback based on my experience as to what functions, I would like to have added/removed to better expand the dashboard capability is always a PLUS...
This App saves me SO much time invoicing. It allows me to spend more time doing income producing activies and/or providing the flexibility to spend more time with my family. I am really impressed with the fact I don't have to go back to previous live shows or picture sales to find items that are claimed. The app does it for me! The only "con" I have at the moment is it captures my picture sale claims inconsistently. With that being said, Joe is going above and beyond to help fix this for me and help it suit my needs. Thank you Joe!
This app is amazing - the most comprehensive facebook live-selling app we have seen. I would give it 10 stars if I can. Sharing my favourite aspects of the app. [1] PREPARATION: Reduces preparation time from 2 days to less than half a day with the "auto-tagging feature in the app" [2] ACTUAL STREAMING
The overlay function is so helpful. Shoppers loved this feature and we received significantly lesser comments asking what the code was. When variants are sold out, it is automatically "striked off" in the overlay option, so we know to move on. [3] WAITLIST
Customers receive an acknowledgement even if item is out of stock. So we tell our customers that no PM = wrong code typed. [4] AFTER SALES
Because the checkout process was so seamlessly integrated with Shopify, 95% of invoices sent during the live were paid and converted. This is the HIGHEST rate we have had after trying more than 3 apps. [5] SUPPORT
Despite a 12 hour time difference, Joe has been providing extremely fast support and clearing the doubts very comprehensively. Thank you!
I have used this app for about 6 months now doing lives for my small business. We have had great success with this app and now they offer overlays for their lives which makes my life so much easier with little prep for my live on facebook. I am very thankful for comment sold and my customers are loving it!
Newer app still building and working on adding all the perfect pieces. They are very quick to make adjustments and try to make the best features possible. Super beneficial for automated invoicing and much better price than competitors. I have tried several automated invoicing systems and this is turning into a great one!
This app has made it possible for me to host Live Sales even though my business is a one-man (woman) show... there is no way I could manage the invoicing and the multiple claims on each item without this app. The live sales are still relatively new for me, but I am watching my average sales grow quickly in the last 3 weeks alone. Joe is a great support when you need help.
Fantastic app and a must have for Facebook live! We are very happy with everything and Joe is very helpful and always available to help with questions. I would highly recommend.
Joe and his team have been super helpful and attentive. We had a need outside of their app and they worked hard to add it on. We use the app to run our facebook live sales and saves so much time not having to read comments and send invoices.
Fantastic service , very pleased with everything. I highly recommend . Great service and customers are happy.
Absolute game changer!!! Perfect for my business while I'm Live on FB and has saved me hours of work! Customer support is amazing! Highly recommend!
A must for facebook lives! This app has been easy for me to set up and use and easy for my shoppers to use. The customer service is AMAZING!!! Joe has been on it! He's helped me set up and use the app, checked in with me along the way with continued support, even met with me virtually to answer any questions I had. Wish all customer service was this good!
As someone who was desperate to add CS to our lives, but with it not being available in Canada, this is 10000% a godsend of an app. I switched briefly to another app that seemed to offer “more for less” but I did not have the freedom of posting what I wanted like i do with this app and thus it was not a good fit at all. This really is the easiest, least cumbersome, straightforward, but super cool comment selling app I’ve seen or tried yet. I won’t be leaving again!
Live show was AMAZING. My customers LOVED it and I'm feeling VERY confident that this is the right move for my business. I know we are still getting used to it and I have a lot of work to do with tags and making sure everything makes sense to everyone. I will say though, I have already received 13 messages over night telling me how awesome it was and how excited they are to get more used to it. ALSO- thank you to Joe for all of the one on one help. Best customer service imaginable.
I love this app. I can't believe how easy it was to transition. The app is so user friendly and my customers love it! Having this app has increased my sales! Customers have the convenience of being invoiced right away and it saves me a ton of time and makes my day that much easier. Previously I was on a group page so my customers are transitioning to my business page very well because of the easy invoicing. I love this because it shifts the responsibility to the customer in terms of their invoice. The fact that they can comment on a video that is no longer live and still be invoiced is amazing as well. Now, once my live is over, I can walk away and wait for the orders to come in. I have to finish tagging all of my inventory and I will be all set. Thanks so much!
Very easy to use! Makes your life so much easier! Joe is super attentive and helpful! Highly recommend!
All in all, I just finished the shipping for this week and I was really pleased with how the whole thing worked. I have been sending out invoices for years, and it’s very hard to keep track of inventory when something is “sold” but not paid for. With the new system, everything is paid for and I can just resell things immediately on the website if they don’t sell live. I’m very happy with this. It’s something I’ve been dreaming about for years
Thanks for all your feedback (and patience!) these past few weeks as we've worked to improve the waitlist and checkout hold features for your live sales.
Your feedback that this app is what you've "been dreaming about for years" brought a huge smile to the teams' face. I can't tell you how motivating that is to hear!
ps. in addition to your live sales, it will also work on your regular posts too. I think you already know this, but any 'sold' comment on ANY of your FB posts will get properly invoiced by the app. So feel free to use it on your picture posts as well :)
This app has saved me hours of invoicing per week. It's well worth the cost, as I have been able to put those hours into other areas of my business and rediscover a little bit of work/life balance. I am so happy to have discovered an app that manages my Facebook live sale claims and syncs directly to shopify. I am a one person business trying to juggle every role, and Facebook Comment Selling has become my highly valued assistant I've been needing. In addition to that, the support has been fantastic. The developer is easy to reach, seeks out feedback on how to improve, what features to consider, and is very helpful. I would highly recommend you give this app a try.
So glad to hear the app is saving your multiple hours each week of manual invoicing.
It's very meaningful to hear you describe it as a personal assistant who lets you have a little more work/life balance. Hearing that is very uplifting and makes us want to keep improving the app for you. Thank you for sharing this :)
Feel free to send us feedback any time
I have been running my boutique on Facebook for the last 4 years and have been trying to figure out ways to make it an easier checkout process, as well as not having to spend 10 hours a day invoicing my customers. This App is like an employee that can invoice for me all day, and now I have time to concentrate on other aspects of my business. The company is really great to work with and is constantly looking for ways to improve and help our business.
Thanks for the review Ashlin. You fit the ideal profile of who we want to serve with this app. Happy to jump on a zoom call anytime to get your feedback and input.
As a former CommentSold user, I very much looking forward to working with you to make this app do exactly what you want.
The Waitlist and Back-in-stock messages are ready for you now. And the checkout hold options will be ready for you tomorrow :)
Helpful support to get it exactly how I wanted it.
I find that it is a much better option than the email alerts apps because they mostly rely on either their own mailing service and then a lot of my alerts end up in my client's junk folder, or they require you to have your own mailchimp plan.
Here you pay for this simple messenger service, rather than paying more for multiple options. I love it.
Thanks for your review. We 100% focus on Facebook Messenger as the channel for you to communicate with your buyers!
This app is great. Exactly what I was looking for. Super easy to set up. I did have a little issue getting it to work properly with my store but a quick email to support and it was fixed in a day. Great product and great service. Thanks!
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