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Cool app. It provides a custom page which we can integrate to our shop and process return from there. It would be better if you could provide API for accessing your app so that we can program automatic transfer of return request to Amazon MCF. OR, can you add a feature in the app so that we can connect to our amazon merchant account and automatically process returns from there.
I love how this app notifies us of incoming returns/exchanges - and the reason for this. It enables us to get exchanges ready and to track the returns rate. It's great that we can personalise the emails that get sent out to customers too, to give it our brand's touch.
good app, but does not have a spanish version, but still helps a lot. Been using it for a while.
HI There,
I'm delighted to say that the app can now be translated within the customise section.
Best
Tom
Suddenly they raised the same features of the monthly subscription from 20$ to 150$ a month. Ripping off peoples pocket.
HI Montilly, as an existing user of the app we appreciate that new package types have been created since your first install if you installed a new store. From the conversation you have had with support, I can see that for the the feature you require your pricing will actually remain the same. The team has reached out to you to assist, so please don't hesitate to get in contact so we can discuss further and resolve this for you.
Best
Clicksit support
I am highly disappointed in this app, but even more disappointed in myself for giving them a second try. When I initially signed up for the app, I specifically asked if I would be charged for unused labels if my customers changed their minds and didn't send the merchandise back. I was told no. Additionally, I was offered to upgrade to the premium plan for free if I allowed them to process my return labels. This would be a $50 monthly savings. Fast forward a few months and I was getting charged for unused labels. It was a chore to get the refund back, as I was told I would have to wait for USPS to approve the returns. Do you know how much time it takes to go through each tracking number, request the refund and then make sure to follow up 30 days later? On top of that, I realize they'd been charging me that $50 premium fee every month for 6 months!! Then I had a customer to return a jacket that was lost by the post office. They don't put any insurance on their labels so that $89 jacket was "lost in the mail." I decided to end the service after repeated emails of dissatisfaction. The owner reached out to me, assured me they would issue a refund for all of the unused labels and the monthly fee and paid me half for the jacket. The company was then bought out by Sorted and I was assigned an account manager named Ben. He and I had a zoom call and he asked me to come back to the service and assured me that the issues I'd faced before were taken care of. He even advised that they'd created a dashboard to request labels be deleted or refunded so the customer isn't charged. For some reason, I believed all of this and went back to this app, What a big, stupid mistake I made. Not even 2 months in and I'm having the same issue with the unused labels. The dashboard to request labels be deleted or refunded doesn't work, so you still have to email support with the tracking numbers and request the refund. Then they tell you that you have to wait for USPS to get back with them regarding the refund. Currently I have about 14 labels I'm waiting on a refund for at $7.50 each. Now I'll have to keep checking to make sure I get the refund. Meanwhile, I'm now with ReturnGo. They have a partnership with EasyPost and I'm able to pass the label cost on to the customer right away and not have to worry about this unused label refund foolishness. If you're trying to run your business and don't want the hassle that this app brings, stay away. I will not recommend this app at all.
We are very sorry for this experience, and I can assure you that you will be refunded in full for any unused labels along with any promotional credit for the premium service charge. We have been experiencing delays with USPS label refunds for lately which has in turn delayed our speed of refund to US clients, but will be moving to a charge after delivery model to prevent any need for you to chase refunds on unused labels moving forwards. The delay in refund you have seen has been escalated, and the team will be in contact to resolve this in full for you. There will be a full internal review to prevent this happening again.
Sorted Support
I used this app to help improve our store's return process, which turned out to be great! Best of all, it is free, with no limit on the number of returns, etc. I wished this app would extend its services to include store credit processing, but won't ask for too much. Already more than happy with it now!
The app randomly deleted all of my data. I reached out to support and they were incredibly unhelpful. Do not use this app, seriously.
We would love to chat to help resolve this issue. I have tried contacting, but please do reach out if you have the time. Our investigation found that we could not identify use of our app by your store, so there may have been some confusion regarding the apps you were using, and we have not had this issue with any other clients. Happy to jump on a call to resolve this.
Good communication with the team, easy to set and looking forward to using the apps though hopefully not too many returns to contend with!
Solves the exchange process making it customer friendly. Amazing app. Would be more great if you could include more customisations.
This app has been great at helping us manage our returns. Also because of the automated email triggers it helps keep customers informed each step of the way as well,