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We have recently added Clicksit to our store to provide a much better experience to our customers. Free returns gives our potential buyers piece of mind when investing in our products. From our side, Clicksit is easily setup and functions great. Constructive criticism would be that return delivery times are long and that the cost per return is rather high. Hopefully both things can be improved in the near future.
This app is making it very easy for me to handle returns. Really just a flew clicks and it's handled (compared to a few minutes per return through email like I did before). Easy to set up so highly recommended.
These guys are brilliant - customer service is second to none. And the app has helped us deal with returns that were previously very time consuming.
Nice app! Works well overall. I had a small glitch that was caused by entering two email addresses for return updates, but customer service helped me solve that rather quickly.
We've used Clicksit Return Center for some time now (the free version) and are quite happy with it: solid app. Easy to request a return / exchange for the customer and easy to handle from the backend. I am sure there are lots of features that could make the app more productive for us (analyse the returns, give more order details etc.) and there aren't many options to customise - however as a free app this one really does a good job!
Thanks for the review Rightland, we have a number of features in the pipeline which will further help you manage your returns.
Had been using this app for 18 months on the agreement that we would get all the features in return for using their labels and setting up a direct debit to pay for those. Today, discovered that we were locked out as apparently, the Free plan has ended - the first we have heard of it. They claim there was a banner on the menu, well, we didn't see it, perhaps an email would have been better and more personal. Seems they expect us to now pay $50 per month, wow, what an increase!
We are uninstalling the app now as we don't want to deal with a business that treats its loyal customers like this. Tempted to give one-star, but the app is good if you can justify the expense.
Hi, thanks for your review.
Firstly, please accept our apologies for any mistaken billing – we’re looking into this now and we’ll be in touch directly to resolve the query.
We understand that the removal of the free subscription may not be welcome news for some of our users – at Sorted, we’re very aware that costs continue to rise across the board for small businesses. This decision was made to make sure we can continue providing the best possible service, and to make sure we continue improving our product to add even more value to our customers by ensuring your returns experience is as smooth and as strong as ever.
All the best
Sorted Returns
muy buena app para optimizar el proceso de las garantias, le hace falta mejorar su hoja de trabajo, para que muestre todo en una sola ventana. info de clientes, orden y estado de la garantia
We recently installed Clicksit and the main thing we noticed right away is how easy it is for our customers to process their returns. We also have reduced the amount of time we were spending on returning emails with instructions. So far.... we are very pleased
Great app for managing return, exchange, and credit requests. The app really streamlines the process for both you and the customer. You can customize so many form fields, page details, email templates, visual design, and return labels with easy. Thank you!
Very good app for free, am looking into their paid service for the future. Support is good, they reply within 24 hours. Constantly updated and they take on board advice you give them, unlike other apps. Highly Recommended.