Recensies (69)
Verfijnen
-
Op beoordeling
My experience with the SourcinBox team has been excellent. And their customer service has been great! All my questions have been answered immediately by Yuan Typhaine, my customer manager. I would recommend them to anyone wanting to get into a dropshipping business.
Excellent alternative to AliExpress. I found the products on SourcinBox are cheaper and have faster shipping times. Looking forward to seeing what other products I can find on SourcinBox. Definitely a must for anyone looking to start dropshipping!
The shipping is very fast and what a professional team, you can hand over the business to them without worries.
sourcinbox is really good to work with. the prices are comparable low. One thing to mention is that they sourced every product we sent them. ( Which wasnt the case when we worked with others. Fullfilling is absolutely easy. Working with our personal agent (Stella) was always a pleasure. Very friendly with good connections. She always did the tasks to our full satisfaction. We definitely would recommend working with sourcinbox.
I had a terrible experience with Sourcinbox. Be cautious using them. I ordered some weighted plush toys and I received regular plush toys instead. My contact argued that weighted was the name of the product. Complete false advertising and super misleading. And there’s nowhere to review the supplier
Still in the process of getting a refund and I’m struggling with the customer service. Just a heads up to be careful, people put their hard earned money into this and I don’t want to see people get mislead
Your order was fully refunded as you said that you would send the products to a charity. We are happy to be part of the kind move. We hope these toys bring happiness and good wishes to the kids. Please send us the donation record. Thanks.
We have furtherly analyzed the problem you have and the following are the reasons for this problem:
1. Mainly the accuracy of the translation caused the misunderstanding between you and our customer manager. As we checked with the supplier, "Weighted dinosaur plush doll" should mean "Fat dinosaur plush doll" in Chinese; when we name the plush toy with extra stuffing, we would prefer words like "Heavy". Nevertheless, we've changed the title of this product to avoid further midunderstanding.
2. The communication between you and us was not specific enough to cover the detail in this respect before you placed the order to us.
We reiterate that we were not intentionally trying to mislead anyone. We will try our best to avoid similar misunderstandings in the future.
Ashley has been amazing, very communicative and has helped with shipping times and very very low prices. Would 100% recommend this app to anyone looking to improve logistics.
Didn't work well for me, i contacted support and i was just ignored both on Facebook Messenger and Skype. I just wanted some help.
Hello. Thanks for your comments. Sorry for not responding to your messages in time. Would you please let us know the email address or username of your SourcinBox account? We'll investigate this case.
It's a stress altogether. You can't change an email or activate products unless you contact your in-store manager. Same when it comes to changing photos. Within sour ox own market there's barely any products and to add them via aliexpress you must create an account in aliexpress look for the products copy URL and paste in in sour ox to add. Note the item will show deactivated so you must contact your store manager within sourbox so they can activate it. When I say store manager is not your business manager or company is an employee within source box. Why waste time. Download Oberlo instead you get to download an extension and add products within oberlo compare to sourcing box you have full control so it's way faster. Also they show you products from distributors they done a deal with so you know it's 100% secure, fast and have 0 issues. I say choose Oberlo is a way better option
Sorry for your bad experience. However, our whole working process is proved a most user-friendly way based on the experience over past 3 years.
~changing email will be possible in our future version;
~activate products: we suppose you are talking about the "disconnected" products. Before we send you connection requests to connect the products, we have to confirm that each products are available and the prices are acceptable to you;
~there are over 280,000 products on SourcinBox marketplace;
~creating an account on AliExpress is requested by AliExpress Dropshipping Program, no one can bypass it if you want to use this function;
~the products on the other platform are also from AliExpress and there's margin added to the product price, we hope you've carefully compared the total prices (product price+shipping price) between ours and the other platform;
~it's not about wasting time, it's about saving cost, having a 1-on-1 customer support service whenever you have questions, and getting customized support.
We hope you'll be successful in your dropshipping business. Hope we'll have a chance to work again.