Spark Shipping

Wow This app rocks!!!
I finally found the 2 softwares that are making the difference for us in multichannel online selling.
Very straight forward signed up yesterday and already up and running just need the support for some little things i haven't being able to sort out myself (actually is just one thing)
I Love it!!
thank you guys you are doing a great job

Spark advertised the app could integrate with our supplier and included a predefined integration option which was meant to be straightforward. After 9 weeks of going back and forward with Spark it became evident that they provided completely missleading information about integrating with our supplier and made excuse after excuse as to why it couldnt work. They placed blame on our supplier, when in fact it was their software that was never configured to work - they were even using older API v5 calls, instead of v6 - they eventualy upgraded their connectivity to v6 to then find other aspects of their software integration was not compataible. I eventually decided to outsource the API integration to a company in Europe and they had everything up and running in 2 weeks built from the ground up, and the cost was equivelent to 6 months of their $249 per month fee!!!!

Support couldnt care less if you were uip and running or not, they only started to slightly help more once I asked for a refund.

The support is excellent. Very responsive and very helpful. I have no issues and wish this company the best - it will definitely only get better as they are proactively and quickly responding to customer recommendations.

There are just a few marks that need to be mentioned for a complete picture of this product:

1. Cost – This product has a lot of functionality, but from personal experience, you will get more value from it if you are large and already generate sales. If you are just starting, wait until you need to begin scaling.

2. The fulfillment system is good but its limited in its options for how to customize the reports and how to allow for updated tracking info. I know they are actively adding these though

3) Glitches - these happen. The mapping system is mostly intuitive, but there are a couple of times clicking around where the remapping doesn't "take" - stuff like that. But these get worked on as they get fixed.

I think you have a good product that can be improved on and be a game-changer for scaling.

Good luck on your continued growth!