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We've been using SparkLayer B2B for a few years now and it's been a really practical tool for our business. New functionality is constantly being added and the customer support is excellent!
Highly recommend.
Absolute worse B2B we have ever tried. We have had it for 2 years and I can not say it has been working well a single month. There are constant technical errors and we get emails every month from stockists not being able to order. We have lost so, so much on using this app - both on the app cost itself but also lost orders for customers being annoyed of the constant problems. Why we haven't changed in 2 years if we have been unsatisfied - our B2B has not been our priority as we have had focus on opening physical stores and was hoping that the app would have become better at the time we are able to focus on b2b again but unfortunately it is still as laggy as before. Can not recommend anyone this app. When we mentioned this to the customer support they always say they will come back with a compensation suggestion but that has never happened - they never come back with what they say they will get back on and we are done with this now.
/BabyMocs
We’re really sorry to hear that you’ve not had a great experience with us, we’ve not had this type of feedback before and want to ensure it’s dealt with seriously.
We’ve suggested a call a few times over the past year and are yet to hear back on this. If you’re open to discussing this further, we’d love the opportunity to correct any issues with you and work towards a solution together.
A highly recommended B2B solution for your Shopify store, simple integration and outstanding onboarding and customer support. Very user friendly for both store owners and trade customers. If you're looking for a B2B solution, then look no further than Sparklayer, you won't be disappointed!
What brilliant feedback to hear, thank you so much - we're enjoying working with you, too! We'll be sure to share this with our Customer Support team :)
Great app that helps us manage our B2b business without the need to upgrade to Shopify Plus. Easy to use and they are always innovating. Thank you.
Amazing to hear, thanks for taking the time to leave a review!
I find the SparkLayer app quite simple to use, we import prices from Sage, as well as manually uploading price lists. You can layer price lists making it easy to manually price offers etc.
contact from Customer Service is speedy if you have any issues or questions.
This is fantastic to hear, we're really happy to be working with you!
Strong B2B App that helps with many different aspects of the B2B sales. Different pricing related to customers groups, sales agent ordering and much more. Also very strong support that is helpfull with all aspects.
Thanks for sharing your feedback, great to hear you're enjoying using SparkLayer!
Zeer tevreden van de app. Ook met een top support. Zeer snelle en uitgebreide support.
Bedankt :)
Before looking at Sparklayer, I looked and tried many of the other wholesale / b2b apps on shopify. Sparklayer blew me away compared to them in terms of comprehensive features for b2b and ease of use. All the other apps were super ugly and hard to use. Sparklayer is robust and can handle so many different situations. Plus their support is pretty good (although I wish they had support that overlapped more with USA times zones) and their documentation is extensive.
Downsides: sometimes there's technical bugs that require a developer or support, their support is on UK time, and its fairly expensive.
Thanks so much for taking the time to leave a review - it's great to hear you're enjoying using SparkLayer! We now have non-UK Support teams, so we can cover multiple timezones for our global customers :)
Unbelievable App. We are a B2B business and to use Shopify Plus is a huge and extremely expensive step up from the lower plans, so when I found Spark Layer was purpose built for B2B businesses but at a fraction of the price of Shopify Plus, it was a no brainer. And it hasn't disappointed. Our customer's regularly tell us how much they love ordering products from our store compared to other stores. Also, their support is very good. If you have any suggestions or queries they are very quick to respond and genuinely care about what you are saying. Unbelievable app and company. Thanks for everything!
Wow, thanks for taking the time to leave such great feedback! We're so glad you're enjoying using SparkLayer and will pass this onto our team :)
With Shopify Plus being prohibitively expensive for small businesses, this is the simplest and best B2B Shopify solution for us. The support has been top notch, too.
Thank you for leaving us a review; great to hear you're enjoying SparkLayer!