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The app works really well for us and the SparkLayer support team are always great.
Thanks for leaving us a review!
We'd love to learn how to create a 5-star experience for you, so please feel free to reach out and book one of our bespoke 1:1 consultation calls :)
These free sessions are designed to help you get the most out of your plan with us and provide any additional onboarding, training, or support you need - please drop lucy@sparklayer.io an email and we'll go from there!
Bit of a mixed bag with the integration and sync elements. The overlay is good when it works, the tutorials are excellent and the support is very good, however we have had multiple issues unfortunately, so I would only recommend if you have a super simple set up.
Thanks for sharing your feedback - we're enjoying working with you, and hope our recent support has helped!
This app is a great option to customize how you manage B2B all from one app rather than getting multiple different apps. The Sparklayer team completely handles setup and are great to work with.
There are a few areas for improvement in terms of customization, as every business handle B2B differently, but overall a great app.
Thank you for sharing your feedback - it's great to hear you're enjoying using SparkLayer! It looks like you've been speaking with our team already, which is great. We hope we can continue delivering new features and improvements that work for you as we grow.
I find the SparkLayer app quite simple to use, we import prices from Sage, as well as manually uploading price lists. You can layer price lists making it easy to manually price offers etc.
contact from Customer Service is speedy if you have any issues or questions.
This is fantastic to hear, we're really happy to be working with you!
It's a great app and does enable B2B sales. There are some mad quirks that need ironing out, though;
> clicking the app in Shopify should open the dashboard immediately
> Invoicing should be integrated rather than having to use yet another third party app
> The store search function still isn't ready to use and is a huge hinderance for B2B stores with multiple products
Hi - thanks for leaving us a review; it’s great to hear you’re enjoying using SparkLayer, and to get some insight into what else you’d like from us - customer feedback shapes our future roadmap!
We thought you’d be excited to know that both our Invoicing and search features are going live this month! We’d love to get your feedback once you’ve tested them out and hope that they exceed your expectations :) Our Customer Success Manager, Dom, will reach out to arrange a call to go through this with you in more detail!
Without sparklayer we would've had to pay thousands to offer B2B experience to customers. Appreciate the supportive service and intelligent offering.
Thank you, great to hear you're enjoying using SparkLayer!
Found this app when the B2B we were using was not up to par. We are on the basic plan and I don't think you can find a better B2B solution for the price. Setup was fairly easy but customer support was there for whatever we needed.
Thanks so much for leaving a review - really happy to hear you're enjoying using SparkLayer! We'll share this with our Support team :)
Non ci sono ancora tutte le opzioni che vorremmo però sappiamo che sono in sviluppo. Per ora l'app ci permette di offrire il 90% dei servizi/funzionalità che vorremmo.
Il servizio di assistenza è ottimo.
Grazie !
Thank you for leaving feedback - it sounds like the functionality you need will be launched soon, so we hope you have a 5-star experience once the updates are live! Please drop us an email if you'd like to be notified when these features become available :)
Bumpy start with install issues and support not being available straight away but soon fixed and setup properly once they were aware of the problem. Great features and all I need for a B2B store.
We’re really sorry to hear that you didn’t have a great experience with us. We reached out over email last week but we’ve not yet heard back from you - we’d love the chance to resolve this issue if you’re open to a quick call with our Support team.
It sounds like it might have been a technical glitch that we can rectify quickly, so please get in touch and we’ll get you up and running ASAP!
We take all feedback seriously and would be more than happy to offer you an extended trial period so that you can experience all the benefits we believe SparkLayer can provide your business. We hope to hear from you soon!
I've tried most of the other wholesale solutions on the Shopify App Store and so far Spark Layer has been the most professional and complete product of them all. It's a real project to set up if you want it to be right and have different wholesale groups, so be prepared for that. It's also unnecessarily complicated in many ways and I feel that the ease of use could be simplified without losing any functionality. That said, the support has been great any time I have a question, but they don't work weekends and it can take a couple days to hear back. Overall I would definitely recommend if you are looking for a serious wholesale solution, but be prepared to invest some time into getting it properly set up.